WorksheetsHuman Resource Management
Total questions: 20
Worksheet time: 40mins
_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.
A. Operations management
B. Production management
C. Developmental management
D. Human resource management
_____ is the attempt to find and attract qualified job applicants in the external labor market.
A. Labor forecasting
B. Qualifying
C. Recruitment
D. Labor pool development
Which of the following statements about HR demand forecasting is true?
A. HR demand forecasting is an internal labor supply forecast.
B. HR demand forecasting uses census figures to calculate labor supply and demand for a particular industry.
C. HR demand forecast only involves forecasting a specific business’s labor needs for some future time.
D. HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.
_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.
A. Job imaging
B. Recruitment branding
C. Selective perception
D. Employment affirmation
In employee selection, the initial screening consists of two stages. They are the:
A. employment application form and the preliminary interview
B. preliminary and final interviews
C. initial advertisement and the preliminary interview
D. employment application form and the job description
Which of the following statements about the employee selection process is true?
A. General aptitude tests are seldom, if ever, used in job screening.
B. Like recruitment, selection only considers those applicants in the external job pool.
C. During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.
D. The tool most widely used in making hiring decisions is the general aptitude test.
Which of the following is a type of off-the-job training?
Benchmarking
Job rotation
Mentoring
Programmed instruction
Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. What method of training is Langton’s employer using?
A. simulation
B. job rotation
C. mentoring
D. programmed instruction
Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal.
A. controlled
B. compensation
C. projected
D. performance
Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.
value analyses
worker benchmarks
performance appraisals
none of the above
Which of the following statements about unemployment compensation is true?
A. Unemployment compensation provides former employees with money for a certain period while they are unemployed.
B. If an employee is relieved of his or her job after only two days of employment, he or she is eligible for unemployment compensation.
C. Unemployment compensation pays employees for lost work time caused by work-related injuries.
D. The federal government pays unemployment compensation.
. Which of the following statements about employee compensation is true?
A. Compensation is closely connected to performance appraisal.
B. A textile mill would be unconcerned about what other similar factories in its geographic area were paying their workers.
C. Different jobs of equal importance to the company are usually compensated differently.
D. The two basic types of compensation are pay and benefits.
Collective bargaining:
A. refers to the actions taken by a group that collectively boycotts a product
B. is the process of negotiating labor agreements
C. describes the grievance procedure in labor agreements
D. describes the procedure used to get an employer to settle a dispute in favor of the employees
Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?
A. hang up signs describing ways that unionization might hinder corporate growth and salary increases
B. tell employees they will be fired if they sign the cards
C. hold meetings in which they offer to provide benefits in addition to what the union is promising
D. set up a website in which they ask employees to support their employer
. A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.
formal mediation
union arbitration
contract complaint
grievance
. Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position and the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, “Well, Penny’s promotion should get the affirmative action people off our back for awhile.” According to the definition, does Clovis have a grievance?
Yes. She should report it immediately to her union steward.
Yes. She should report it at once to her immediate supervisor.
NO. She does not have a grievance because there is no contract violation here.
Yes. She should encourage her employees to strike.
The Occupational Safety and Health Act requires:
A. employees to carry self insurance
B. employers to provide medical insurance
C. employers to provide adequate fringe benefits
D. employers to provide a safe and healthful workplace
The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.
A. Fair Labor Standards Act
B. Family and Medical Leave Act
C. Disability and Leave Act
D. Twelve-Week Leave Act
_____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.
A. Outsourcing
B. Contingency workers
C. Functional reassignment
D. Organizational reassignment
The founder and current CEO of Whole Foods Markets wears cut-off jeans to work. He is a vegetarian, an outspoken proponent of green marketing, and a person who believes in eating organic foods. His views and beliefs have shaped the _____ of the supermarket chain, and all employees are expected to agree with these tenets.
ethical perception
cultural socialization
organizational advantage
corporate culture
