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WorksheetsT-Mobile
Total questions: 10
Worksheet time: 5mins
If a customer canceled a wearable line within the past_________ (excluding CORs and No Installs), the line must be resumed before they can add a brand-new wearable line to qualify.
30 days
60 days
90 days
120 days
Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the offer.
True
false
Maybe
I don't know
When is the Thanksgiving?
November 25
November 24
November 26
These scenarios don't qualify as adding a new line of service
1. Lines added to the account via COR or BAN-to-BAN moves
2. Lines resumed from cancellation
3.A Product Type change on an existing line
1. Lines added to the account via COR or BAN-to-BAN moves
2. Lines converted from NCC/SCNC to Postpaid (a Prepaid to Postpaid conversion is eligible. This includes Legacy, Rebellion, and Metro by T-Mobile prepaid accounts.)
1. Lines added to the account via COR or BAN-to-BAN moves
2. Lines converted from NCC/SCNC to Postpaid (a Prepaid to Postpaid conversion is eligible. This includes Legacy, Rebellion, and Metro by T-Mobile prepaid accounts.)
3. Lines resumed from cancellation
4.A Product Type change on an existing line
1. Lines added to the account via COR or BAN-to-BAN moves
2. Lines converted from NCC/SCNC to Postpaid (a Prepaid to Postpaid conversion is eligible. This includes Legacy, Rebellion, and Metro by T-Mobile prepaid accounts.)
3. Lines resumed from cancellation
4.A Product Type change on an existing line
5. They must first resume the canceled line (replaced with a new number for port-out cancellations) and then activate the new line to participate.
Mobile Expert uses the RSL IVR to contact TEX with or without the customer in the store.
True
False
ODA for Apple and Samsung watches done in error, and add a new line of service in error, will be credited as no install and not Goodwill.
true
False
No specific rate plan required but customers must be on a voice or Home Internet rate plan.
True
False
One year of Paramount+ On Us: To receive this offer, you must enroll by ______ using the process outlined on the promotional website promotions.t-mobile.com/paramountplus . Submissions may begin starting November 9, 2021.
November 25, 2021
December 9, 2022
December 5, 2022
November 9, 2021
Purchase an ____________ device on any rate plan other than Magenta Max or other Premium rate plans and get 50% off the AirPods Gen 2 ($65 via Rebate) or $65 off AirPods Pro or AirPods Gen 3 when you purchase both the iPhone and AirPods on EIP.
iPhone 12 or iPhone 13 series
iPhone 12
iPhone 13 series
Get up to $1000 off the Apple iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, or iPhone 12 mini_________ when you purchase it on EIP, and trade in a qualifying phone while subscribed to an eligible rate plan.
via one-time trade-in credit and RDC
one-time trade-in credit
RDC
NA
