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Worksheets

ECB301c M2

Total questions: 184

Worksheet time: 46hrs 46mins

Name
Class
Date
1.

Choose the best word to complete these sentences.

An __________ is the plan for a meeting.

a)

action item

b)

agenda

2.

A ______ is someone who attends a meeting.

a)

participant

b)

chair

3.

Writing a summary of a meeting is called ________.

a)

taking minutes

b)

approving minutes

4.

A ________ is usually held at the start of a project.

a)

debrief meeting

b)

kickoff meeting

5.

The goal of a _______ is to come up with new ideas and to be creative.

a)

training meeting

b)

brainstorming meeting

6.

At a progress report meeting you will be expected to give ______.

a)

an update

b)

a training

7.

Select all the sentences below which are guidelines for a successful meeting agenda.

a)

Send out the agenda at least 24 hours before the meeting.

b)

Make sure each item on the agenda is clear.

c)

Bring a copy of the agenda to the meeting.

d)

Do not allow any small talk./ Provide food.

e)

Make sure everyone knows the purpose of the meeting

8.

Select all the sentences below which are guidelines for a successful meeting.

a)

Start the meeting on time.

b)

Keep the discussion on topic.

c)

End the meeting when everything has been discussed./Speak as much as you can.

d)

Send the minutes as soon as possible.

e)

Choose a comfortable location.

9.

When you are arranging a time for the meeting, tell the attendees what the meeting will be about.

a)

True

b)

False

10.

The easiest way to schedule a meeting is to let participants suggest the best time.

a)

True

b)

False

11.

It’s a good idea to give people a deadline to let you know whether a time you suggested is suitable.

a)

True

b)

False

12.

When you write an agenda, include the title and type of meeting at the top.

a)

True

b)

False

13.

Items in the agenda can be written as one word nouns.

a)

True

b)

False

14.

Writing a question after an agenda item helps people prepare.

a)

True

b)

False

15.

It is common to write the name of the person responsible for leading a discussion on an agenda item.

a)

True

b)

False

16.

Time for giving reports or updates is often given near the bottom of an agenda of a regularly scheduled team meeting.

a)

True

b)

False

17.

Complete these phrases with the appropriate word.

I need to _______ next month’s team meeting.

a)

schedule

b)

arrangement

18.

If you could let me know if that doesn’t work for you _______ tomorrow, that would be great.

a)

until

b)

by

19.

I’d like to _______ a meeting for next week.

a)

set

b)

set up

20.

I want to find _______ for us to meet.

a)

time

b)

a time

21.

Would Wednesday at 9:00 _______ for everyone?

a)

work

b)

good

22.

Can you give me some _______ when you are free?

a)

times

b)

day

23.

Please let me know when you _______.

a)

available

b)

are available

24.

Subject: _______ Next Month’s Team Meeting

a)

schedule

b)

scheduling

25.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Subject line

a)

Subject: Our Team will Receive Training Tomorrow

b)

Subject: Tomorrow’s Database Training

26.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Greeting

a)

Hey!

b)

Hi Everybody,

27.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Purpose

a)

I want to remind you that the training on the new database will take place tomorrow.

b)

Remember the training meeting on the new database tomorrow?

28.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Details of time and location

a)

The training is from 8:00 a.m. – 11:30 a.m. in Room 5C.

b)

Be at room 5C by 8

29.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Meeting goal/details

a)

We hope to begin using the new database next month, so it’s important that all of you are familiar with the new system.

b)

There will be coffee and muffins, so you don’t need to get breakfast.

30.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

What to do if you can’t attend

a)

Please tell me if you can’t attend.

b)

Please let me know by the end of today if you can’t attend.

31.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Referring to an attachment

a)

Attached is the schedule for the training.

b)

I have included the schedule. Please check it.

32.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Preparation

a)

In preparation, please complete the attached questionnaire.

b)

Bring the questionnaire, too.

33.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Closing sentence 1

a)

OK, I think that’s all. Let me know if you have any question.

b)

Please let me know if you have any questions.

34.

Choose the better sentences a or b to complete this email informing some colleagues about a meeting.

Closing sentence 2

a)

See you all tomorrow at 8:00.

b)

Cheers!

35.

Choose the best word or phrase to complete these sentences.

I would like to __________ an item to the agenda.

a)

put

b)

add

36.

Could we have _________ to talk about the new store?

a)

a time

b)

some time

37.

Just to let you know that I can’t _________ next week’s meeting.

a)

make it to

b)

come

38.

I’m writing to inform you that I am unable _____ next week’s meeting.

a)

attend to

b)

to attend

39.

I’m going to be ________ the office on Monday.

a)

outside

b)

out of

40.

I have __________ appointment on that day.

a)

a previously scheduled

b)

an already planned

41.

Something has just ___________.

a)

came up

b)

come up

42.

I won’t be at next week’s meeting due to a _______________.

a)

personal matter

b)

private thing

43.

I’m sorry for ___________.

a)

inconvenient

b)

any inconvenience

44.

Please let me know what ___________.

a)

decided

b)

was decided

45.

Would it be possible to _________ Tuesday?

a)

change to

b)

move it to

46.

Is there __________ we could push it back to the following week?

a)

any chance

b)

possible

47.

If there is something you want to talk about at a meeting you can send an email to the organizer asking to ___________.

a)

add something to the agenda

b)

send you the minutes

48.

If you can’t attend a meeting, you can send an email ___________.

a)

explaining why you can’t attend

b)

saying no thank you.

49.

Using words like unfortunately, I’m afraid and I’m sorry make the sentence ___________.

a)

more direct

b)

softer

50.

Just to let you know I can’t make it is an example of __________ language.

a)

formal

b)

informal

51.

You should usually give a __________ reason when you are too busy to attend a meeting.

a)

vague

b)

detailed

52.

Something has come up is an example of a ___________ reason.

a)

vague

b)

detailed

53.

I look forward to reading the minutes is an example of ____________.

a)

a closing sentence

b)

changing the time of the meeting

54.

If you can’t attend a meeting, it is ____________.

a)

acceptable to ask to reschedule it only if you are the boss

b)

possible to ask to reschedule it, but use indirect language

55.

If you need to reschedule a meeting ___________.

a)

give a reason

b)

use vague language

56.

Same time, same place probably means ___________

a)

there are no changes to the meeting

b)

maybe only the day has changed

57.

Which statement is correct?

a)

Today, we discuss our budget.

b)

Today, we’re going to discuss our expansion plans.

58.

Which statement is correct?

a)

Are we start with the budget?

b)

Shall we start with the budget?

59.

Which statement is correct?

a)

Are you make a decision?

b)

Are we ready to make a decision?

60.

Which statement is correct?

a)

How about postponing this until next week?

b)

How about postpone this until next week?

61.

Which statement is correct?

In response to: OK, thanks, Neil. You made a good point.

a)

The leader expects Neil to continue speaking.

b)

The leader will probably ask someone else to speak now.

62.

Which statement is correct?

In response to: How about postponing this discussion until later?

a)

The leader wants the discussion to stop now.

b)

The leader wants to have the discussion now.

63.

Which statement is close in meaning?


In response to: Let’s move on.

a)

It’s time to change topics.

b)

It’s time to change location.

64.

Which statement is close in meaning?


In response to: We need to watch the time here.

a)

Pay attention to the discussion.

b)

We’ve talked long enough.

65.

Which statement is close in meaning?


In response to: We need to follow up on that.

a)

Don’t forget.

b)

Let’s talk about it now.

66.

I___ sure.

a)

‘m

b)

don't

67.

I ___ like we need to do more research.

a)

feel

b)

think

68.

A: Southcenter would be great.


B: __.

a)

It’s a bad location.

b)

I don’t think it’s a great location.

69.

A: Southcenter would be great.


B: __.

a)

Yes, perfect.

b)

I know. It’s very expensive.

70.

___ we opened a smaller store?

a)

Would

b)

What if

71.

Maybe we ___ more research before we make a decision.

a)

should do

b)

do

72.

A: Let’s do more research before we make a decision.


B: ___.

a)

That’s true.

b)

Good idea.

73.

A: A lot of tourists visit Pike Place Market.


B: ___.

a)

Good idea.

b)

Good point.

74.

A: Godiva has a store at Southcenter.


B: ___.

a)

You’re wrong.

b)

Are you sure about that?

75.

It’s a difficult decision.

a)

No, it’s not difficult.

b)

Very difficult, but I have a suggestion.

76.

I think that Southcenter is the best place for our new store.

a)

I disagree completely.

b)

Yes, it’s perfect

77.

The rent is $5,000 a month. I think we should do it.

a)

Don’t you think that’s a bit expensive?

b)

No! That’s too expensive.

78.

It’ll be easy to find sales people because there are so many students nearby.

a)

Why will it be easy?

b)

That’s a good point.

79.

Godiva already has a store there.

a)

That’s true, but we’re a bit different from them.

b)

That doesn’t matter.

80.

I don’t think we should move.

a)

Do you think we should wait to decide?

b)

You’re wrong. We should move as soon as possible.

81.

It’s late, and we can’t make a decision.

a)

I want to decide now. It’s not that late.

b)

Why don’t we meet again tomorrow morning?

82.

We need more customers. Let’s reduce all our prices.

a)

Do you think we can afford that?

b)

That will only make things worse.

83.

First, try to remember. What do you

say if…


you want to know who’s in the conference call?

a)

Did we lose Neil? / Is Neil still on?

b)

You’re breaking up.

c)

Who else is on?

84.

Second, what if...


you think Neil is no longer in the conference?

a)

Did we lose Neil? / Is Neil still on?

b)

You’re breaking up.

c)

Who else is on?

85.

Thirdly, what if...


someone’s cell coverage is bad?

a)

Did we lose Neil? / Is Neil still on?

b)

You’re breaking up.

c)

Who else is on?

86.

Again, first try to remember. What do you say if…


You’re late and want to apologize.

a)

Something happened with the site.

b)

Sorry I’m late.

c)

Can everyone see the screen?

87.

The screen just went blank on the web meeting site. What do you say?

a)

Something happened with the site.

b)

Sorry I’m late.

c)

Can everyone see the screen?

88.

You want to know if everyone has access to the screen you’re looking at. What do you say?

a)

Something happened with the site.

b)

Sorry I’m late.

c)

Can everyone see the screen?

89.

What do you say if…


you want each person to speak for less than one minute.

a)

We have about one minute for each person.

b)

I didn’t catch that last part.

c)

Sorry to interrupt, but I’m not sure what you mean.

90.

What if...


you didn’t hear what someone said.

a)

We have about one minute for each person.

b)

I didn’t catch that last part.

c)

Sorry to interrupt, but I’m not sure what you mean

91.

you’re confused about what someone meant.

a)

We have about one minute for each person.

b)

I didn’t catch that last part.

c)

Sorry to interrupt, but I’m not sure what you mean.

92.

Choose the best word to complete these sentences.


A cell phone is a telecommunications ___.

a)

device

b)

computer

93.

I’m sorry. I didn’t ___ that. Could you repeat what you said?

a)

catch

b)

lose

94.

I don’t know the ___ number for our teleconference.

a)

call-in

b)

agenda

95.

I’m having trouble logging ___ the conference site.

a)

for

b)

on to

96.

Did you send us the access ___?

a)

software

b)

code

97.

I am ___ the results of the survey. Please look at them before the meeting.

a)

attaching

b)

input

98.

I’d like to get everyone’s ___ before I make a decision.

a)

input

b)

screen

99.

Did we ___ Tina? She joined the meeting, right?

a)

break up

b)

lose

100.

Use ___ if there’s a lot of noise near you when you call in to a meeting.

a)

mute

b)

access

101.

I can’t hear you clearly. You’re breaking ___.

a)

on

b)

up

102.

Which of these is a good thing to do when you have a teleconference?

a)

Give people clear instructions for how to connect to the teleconference.

b)

Send the access code one time, when you announce the meeting

103.

Which of these is a good thing to do when you have a teleconference?

a)

Begin to access the teleconference at the exact time for the meeting.

b)

Call in to connect to the meeting before it is exactly the time.

104.

Which of these is a good thing to do when you have a teleconference?

a)

Say “This is … (your name)” when you join a teleconference.

b)

Say your name when you speak in a video conference.

105.

Which of these is a good thing to do when you have a teleconference?

a)

Get all your devices ready so you can multitask during a teleconference.

b)

Prepare ahead of time for the meeting.

106.

Prepare ahead of time for the meeting.

a)

at

b)

in

107.

___ the report.

a)

Here's

b)

Here

108.

We have a report ___ costs.

a)

on

b)

of

109.

This is our analysis ___ the problem.

a)

of

b)

for

110.

The survey results are ___ the second page.

a)

on

b)

in

111.

We have a plan ___ the research.

a)

for

b)

to

112.

Did everyone ___ our report?

a)

receive

b)

finding

113.

Please ___ a look at the table.

a)

take

b)

do

114.

Choose the better sentence to complete these minutes.

a)

Sara suggested that we put tables, chairs, and a coffee bar in the store. Bill and Carl thought this was a good idea.

b)

The team discussed changes in the Northlake store and decided to add tables, chairs, and a coffee bar.

115.

Choose the better sentence to complete these minutes.

a)

According to the Tourist Bureau, Pike Place Market has the most visitors.

b)

Tina brought in information. It was from the Tourist Bureau and said that Pike Place Market has the most visitors.

116.

Choose the better sentence to complete these minutes.

a)

Neil was unhappy about going to the re-opening celebration that is planned for June 12.

b)

The re-opening celebration is planned for June 12

117.

Choose the better sentence to complete these minutes.

a)

The team discussed where is the best location.

b)

The team discussed where the best location is.

118.

Choose the better sentence to complete these minutes.

a)

If we open a new store in the market, we might get new customers.

b)

We open a new store in the market, we get new customers.

119.

Choose the better sentence to complete these minutes.

a)

Here is the report of the Tourist Bureau.

b)

Here is the report from the Tourist Bureau.

120.

Choose the better sentence to complete these minutes.

a)

We don’t have enough datas to make a decision.

b)

We need more data to make a decision.

121.

Choose the better sentence to complete these minutes.

a)

This report, according to the Tourist Bureau, shows the number of visitors to each attraction.

b)

This report from the Tourist Bureau shows the number of visitors to each attraction.

122.

Choose the better sentence to complete these minutes.

a)

This means that we have to reconsider our plans.

b)

This means to reconsider our plans.

123.

Choose the better sentence to complete these minutes.

a)

The statistics shows that the Market is the best place.

b)

The statistics show that the Market is the best place.

124.

Select six sentences that describe best practices for writing effective minutes.

a)

Write everything that people say in the meeting.

Write only the announcements of final decisions.

b)

Write a short summary of what happened in the meeting.

Include action items and the date of the next meeting, if known.

c)

Send out the minutes at least 24 hours before the next meeting.

d)

Look at the agenda before the meeting.

Use a more formal tone if you don’t know your readers.

e)

Use headings to make the minutes easy to read.

Give information about discussions in a neutral way.

125.

Which choice is better for minutes of a meeting?

(for heading)

a)

When Our Next Meeting Will Be

b)

Date of Next Meeting

126.

Which choice is better for minutes of a meeting?

(information about a discussion)

a)

The team discussed whether it was a problem that Godiva is at Southcenter.

b)

Neil mentioned that Godiva already has a store at Southcenter. Tina said that didn’t matter.

127.

Which choice is better for minutes of a meeting?


(information about a discussion)

a)

We spent most of the meeting talking about how Godiva’s advertising will make people less likely to try our chocolates.

b)

Godiva’s higher brand recognition might be a problem for us.

128.

Which choice is better for minutes of a meeting?


(information about a decision)

a)

Following this discussion, we decided to open a new store at Pike Place Market because there are so many tourists there and this means sales will be higher than at Southcenter.

b)

We decided on Pike Place Market because of potential for the high sales and increased brand recognition.

129.

Which choice is better for the minutes of a meeting?


(information about a survey)

a)

Tina reported on the results of the consumer survey (attached).

b)

Three hundred people answered the consumer survey.

130.

They discussed ___.

a)

about the problem.

b)

the problem.

131.

After a lengthy discussion, Karin suggested ___.

a)

to hire a consultant.

b)

that we hire a consultant.

132.

The team decided ___.

a)

to hire a consultant.

b)

that they hire a consultant.

133.

We decided ___.

a)

that Pike Place Market is the best place.

b)

the problem.

134.

Tina reported ___.

a)

on the results of the survey.

b)

whether the location is the best one.

135.

Erik explained ___.

a)

the challenges with Southcenter.

b)

us on the challenges at Southcenter.

136.

The team debated ___.

a)

which location is better.

b)

that location is better.

137.

Some team members disagreed ___.

a)

about the choice of location.

b)

the choice of location.

138.

We examined the ___ and benefits of the proposal.

a)

advantages

b)

costs

139.

We decided against the proposal because of the significant ___ involved.

a)

risks

b)

benefits

140.

Gary Fagin in the factory has raised the ___ of whether they can meet our production deadlines.

a)

option

b)

issue

141.

No one saw any ___ to the plan, so it was approved.

a)

drawbacks

b)

advantages

142.

The ___ documents are attached.

a)

below

b)

following

143.

Before the brainstorming, participants should know ____.

a)

…what the topic is

b)

…all the ideas that they will give

144.

Giving people a few minutes to think about the question can help them ____.

a)

…choose the best ones

b)

… generate ideas

145.

The facilitator writes down ideas in order to help ~.

a)

…organize and select the ideas after the brainstorming

b)

…him/her understand the ideas

146.

The facilitator should ____.

a)

…encourage all ideas

b)

…discourage bad ideas

147.

It is a good idea for a successful brainstorming to give ____.

a)

…more than 40 minutes

b)

…no more than 40 minutes

148.

Evaluating an idea should happen _____.

a)

…after the brainstorming finishes

b)

…during the brainstorming

149.

How about a new advertising campaign?

a)

OK. Nice idea.

b)

Really?

150.

What if we changed the atmosphere in the store?

a)

Atmosphere? What do you mean exactly?

b)

I don’t know what you mean.

151.

Maybe we could make it lighter with more windows.

a)

Adding to that, maybe we could paint it a brighter color, too.

b)

Any more ideas?

152.

These are great ideas everyone. Anything else?

a)

Picking up on what Neil said, the student market is a crazy idea.

b)

I know this might sound crazy, but what about concentrating on the student market?

153.

I don’t really know about this, but….

a)

What do you mean exactly?

b)

Go ahead.

154.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Make sure everyone knows the topic beforehand.

b)

Move around while giving ideas.

c)

The facilitator should react positively to ideas.

155.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Note down the ideas somewhere.

b)

Keep the brainstorming focused.

c)

Have a break after 45 minutes

156.

Select the 1 sentence below which is NOT necessary for successful brainstorming.

a)

Set a time limit.

b)

Follow-up the brainstorming with an email

c)

Welcome all ideas

157.

Select all that apply.


An introduction can include _____.

a)

The outline of the proposal

b)

The purpose of the proposal

c)

The detailed recommendations

d)

The writer of the proposal

158.

If you have a few options you should summarize the advantages and disadvantages of each one and then make a recommendation.

a)

True

b)

False

159.

A closing often contains a summary of the proposal.

a)

True

b)

False

160.

Asking yourself the question "Who am I writing to?" will mainly help you decide how formal you will be.

a)

True

b)

False

161.

Asking yourself the question "What do the readers know?" will help you decide the appropriate content.

a)

True

b)

False

162.

Complete these sentences with the appropriate word or phrase.


The purpose of this proposal _____ a new marketing campaign.

a)

is to recommend

b)

recommend

163.

Complete these sentences with the appropriate word or phrase.

I am writing to propose _____ our budget shortfall.

a)

solve

b)

a solution to

164.

Complete these sentences with the appropriate word or phrase.

I am writing to suggest ____ increase sales.

a)

a way to

b)

to

165.

Complete these sentences with the appropriate word or phrase.


The purpose of this letter is to ____ the different choices…

a)

recommend

b)

evaluate

166.

Complete these sentences with the appropriate word or phrase.

This proposal ____ the different options for our new flavors and ____ the top three.

a)

compares…recommends

b)

compare…recommend

167.

Complete these sentences with the appropriate word or phrase.

We recommend _____ a store near the university.

a)

to open

b)

that we open

168.

Complete these sentences with the appropriate word or phrase.

Our team suggests that we ______ construction until next year.

a)

not starting

b)

not start

169.

I propose _____ on the new fall chocolate collection.

a)

focus

b)

focusing

170.

______ this research, I recommend that we continue with the cherry flavored chocolate.

a)

Based on

b)

Because

171.

Complete these sentences with the appropriate word or phrase.


If we chose this location, we ____ construction immediately.

a)

start

b)

could start

172.

If we chose this location, we ____ construction immediately.

a)

start

b)

could start

173.

If we launch this product in August, we ______ an increase in sales by October.

a)

should see

b)

can see

174.

I would be happy to discuss this with you _____.

a)

in more detail

b)

more details

175.

Choose the best way to connect these ideas.


Costco is expanding internationally. It has recently opened a new warehouse store in Iceland. ____ there are discussions about moving into France.

a)

In addition,

b)

Therefore,

176.

Visitors can take a bus from the market to the Space Needle. ____, they can just walk.

a)

However,

b)

Alternatively,

177.

At Costco warehouses in Taiwan fish is sold whole ____ in U.S. stores it is usually cut into smaller pieces.

a)

because

b)

whereas

178.

____ sales are only ¼ of total sales, Costco’s international operations have expanded 4 times faster than its US operations.

a)

Because

b)

Although

179.

The University Village shopping area is a great location. It is near the University of Washington Seattle campus. ____ it has a lot of free parking available.

a)

More importantly,

b)

On the other hand,

180.

Costco builds its warehouses just outside the city limits ____ real estate prices are cheaper.

a)

because of

b)

because

181.

A location in the shopping mall would be cheaper. ____ I think we would have less visibility.

a)

So,

b)

On the other hand,

182.

A Pike Place Market location would attract a lot of customers. ____ tourists would probably just buy our smaller chocolate collections.

a)

However,

b)

What's more,

183.

Which statement is correct?

a)

OK, let’s get started.

b)

OK, let’s getting start.

184.

___ think Pike Place Market is our best option.

a)

I

b)

I am