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GLOBAL OPTIMIZATION AND CALL MANAGEMENT - MANILA PROP

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Which of the following LOB/Segment/Group is the smallest in terms of HC currently?

a)

US Digital Servicing

b)

ANZ CEN

c)

US CMS - SBS DGT

d)

Canada CEN

2.

According to the latest Organization Announcement update, who is the newest Vice President of Global Commercial Credit and Underwriting replacing Dave Bennett?

a)

Richard Sandell

b)

Vijay James

c)

Richard Glynn

d)

 Michael Prygelski

3.

When did we change our organization hierarchy in Manila Prop following the GCCM shared services model?

a)

March 2012

b)

December 2020

c)

January 2021

d)

March 2021

4.

Following the GOCM Operating Standards that we follow effective Q1 of this year, GOCM Teams are divided into 5 groups globally. Which among this groups have footprints in Manila Prop?

a)

Short Term Planning

Real Time Demand Management

Performance and Data Intelligence

b)

Short Term Planning

Real Time Demand Management

Crisis Management

c)

Long Term Scheduling

Real Time Demand Management

Performance and Data Intelligence

d)

Long Term Scheduling

Short Term Planning

Performance and Data Intelligence

5.

Which of the following LOBs, aside from US CPS DGT is the "New Kid on the Block"?

a)

US SB DGT

b)

 US DIGITAL

c)

US GCC

d)

ANZ CSN

6.

We have three lady teammates who have been blessed to have new born this year. Who are those?

a)
b)
c)
d)
e)
7.

Who among our teammates is the 1st to join GOCM permanently from Ops?

a)
b)
c)
d)
e)
8.

 Who is the most tenured amongst our Real Time Analysts?

a)
b)
c)
d)
e)
9.

Who is the newest permanent RTA in our team?

a)
b)
c)
d)
e)
10.

All our Business Analysts are RTAs prior to their promotions except which group below?

a)
b)
c)
d)
e)
11.

Who is the 1st SDL in GOCM for Manila Prop?

a)
b)
c)
d)
e)
12.

Which of the following GOCM Managers in our site are Team Leaders prior to their current role? Select all that applies.

a)
b)
c)
d)
e)
13.

Which set of GOCM Directors (past and present) below have a team/members in Manila Prop Site? Not including P&DI.

a)

Girish

Tanvi

Abhishek G

Sid

b)

Girish

Abhishek K

Sid

Leo

c)

Girish

Abhishek G

Sid

Jessica

d)

Girish

Tanvi

Abhishek K

Leo

14.

Select all leaders in GOCM who have been promoted.

a)
b)
c)
d)
e)
15.

Which of the set of leaders below are Team Leaders in GOCM (past and present).

a)

Ray

Joan

Gelo

Girish

b)

Joan

Gelo

Well

Chiqui

c)

Chiqui

Ray

Gelo

Well

d)

Well

Ray

Gelo

Joan