WorksheetsChapter 17-Managing Communication
Total questions: 13
Worksheet time: 7mins
What are the main purposes of social media to the company?
Engaging employees
Communicating to customers
Listening to customers
All of them
Which one is the type of personal communication channel?
Grapevine
Upward communcation
Downward communication
Horizontal communication
What is the meaning of centralized of network?
People communicate freely with other members
Sharing all types of information
Communicate through one individual
Only listen to the management
Two disadvantages if the management use face-to-face communication?
No permanent record
Slow feedback
Difficult to disseminate
Do not useful for interviews
Which one is a nonverbal communication
Group discussion
Gesture
Face-to-face
Through report
Choose one the best option to get fast feedback from the organization
Face-to-face communication
Reports
Social media
Memos
Asking questions help managers and employees to build up critical thinking skills
True
False
Which one shows the character of a good listener?
Unfocused while listening
Minimally involved
Easily distracted
Shows interest,nods
Ability to handle multiple case simultaneously is one of the capacity of an information channel is influenced by 3 characteristics?
True
False
Ability to handle multiple case simultaneously is one of the capacity of an information channel is influenced by 3 characteristics?
True
False
Avoid using electronic communication in some situations EXCEPT
When you are hungry
When you are happy
When you are criticising
When you are apologising
Listening is information in organisations flow from the bottom up
True
False
This is open communication climate EXCEPT
Open communication
Centralized network
Personal network
Decentralized network
