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Worksheetsbusiness correspondence
Total questions: 80
Worksheet time: 40mins
Thank you for you enquiry of 14 May (1) (a) our fitness equipment.
I can (a) that only the highest-quality materials are used in all our equipment
What is the right sequence for business offer writing?
salutation - thanking and stating the reference - informing terms and conditions - ending
thanking and stating the reference - informing terms and conditions - salutation - ending
salutation - informing terms and conditions - thanking and stating the reference - ending
thanking and stating the reference -salutation - informing terms and conditions - ending
In a business offer, "Commodity" is...
name of the service you want to buy
name of the products you want to buy
name of the items you want to buy
all are correct
the number of the products that you want to buy is written in "............"
Commodity
Quantity
Price
a detailed description of how the product is made or should be made in an offer
Booklet
Booklet
Specification
Pricelist
Which part of an offer does this sentence belong to?
"This offer is effective for 30 days from the day of this fax and subjects to our final confirmation"
(a)
The consignment will be delivered by........
air freight
sea freight
cargo ship
plane
The product will be delivered by ..........
air freight
sea freight
train
All the products will be (a) in a export customary standard carton.
We would appreciate (a) by confirmed Letter of Credit in 30 days.
The quoted price (a) delivery at work, packing, and covering.
We will be prepared to (a) you a 2% discount on the total value of your order.
Provided your order is for 20000 pieces or more, we will offer you a 2% discount on the total value of your order.
"Provided" means
(a)
What is the appropriate complimentary close for "Dear sirs,"
(a)
We hope you agree that our prices are (a) for these high-quality products.
What is the English term for "Hối phiếu chuyển đổi kỳ hạn 30 ngày"?
(a)
What is the English term for "Thanh toán theo chứng từ"?
(a)
The prices given in this offer are (a) for a period of thirty days from the date of this fax.
Our term of payment is (thư tín dụng không hủy ngang) 6 weeks after receiving your official order
(a)
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
A letter to a new customer, Sam Smith
Dear Customer:
Dear Sir or Madam:
Dear Mr. Smith:
Dear Mr. Sam:
A letter requesting information from a company called Collins
Dear Collins Company:
Request for Information
(no greeting and no heading)
An email to answer an information request from a new customer named Hillary Kennedy
Hillary,
Dear Ms. Kennedy:
Hi Ms. Kennedy:
Dear Hillary;
In a letter, you do not need a closing above your signature and name.
True
False
Possible
These are possible in a formal letter closing, except:
Regards,
Yours truly,
Very truly yours,
Sincerely yours,
What is business correspondence?
the exchange of information in a written format for the process of business activities.
The flow of information between employees, departments, branches, and units of the same company.
is a written form of communication between two parties.
The communication between the two organizations or between the organization and a client comes under external correspondence
It refers to the writers formal greeting to the reader.
Date
Inside address
Salutation
letterhead
It is made up of one or more paragraphs in which the main idea of the letter is relayed.
salutation
letterhead
body
paragraph
The following are examples of internal correspondence EXCEPT.
Memo
Dismissal letter
Discount letter
promotion letter
What is external correspondence?
The communication between the two organizations or between the organization and a client.
Any communication related to sales . Not only concerned with the sales of product or services but encompasses many other activities.
The communication of common matter to many persons or firms.
The flow of information between employees, departments, branches, and units of the same company.
It helps in creating goodwill between a business and a customer.
Formal communication
Maintaining proper relationship
creating and maintaining goodwill
Serves as evidence
It refers to the correspondence on routine manners. A correspondence made for inquiries, orders, replies, acknowledgments, invitation, and appointment letters
Personalized correspondence
Routine correspondence
Internal correspondence
External correspondence
Which one is the focus of providing an information letter?
I am applying for the position of administrative assistant.
I need a job.
The promotional materials you inquired about will be ready on Friday.
We are sending you, under separate cover, a distribution agreement.
Which one is the action of a cover letter?
I saw your advertisement for an administrative assistant in the November 14 International Herald Tribune.
I have the skills required. I am familiar with word processing programs.
Part of our expanding product line is a mobile phone that takes and sends photos over the phone lines.
I will call you on Tuesday morning to discuss the position
Which one is not the opening of requesting information letter?
We have learned from our supplier, Marcus Auto Parts, Inc., that you are producing a new car radio.
I read the announcement in the March 17 Boston Daily News about your new digital camera
What's new?
In the September issue of Business Travel Express, you announced the opening of your new hotel.
I would like more information about the cellular phone listed ____ your spring catalog
On
At
From
In
“I am _______ to tell you that all reproductions are labeled and cannot be confused with the original Memphis furniture we produced in the 1980s.”
What is the right word for the gap?
Known
Received
Pleased
Inquiry
Which one is the closing of a cover letter?
Looks good, right?
I look forward to working with Net Lives.
I look forward to talking to you next week.
I want to see you soon at the office
Your colleague, Jannie Qin, told me _______ the executive assistant opening
About
From
With
By
We appreciate your order.
We hope to work with you again
The right combination of those sentences is….
We appreciate your order but we hope to work with you again
We appreciate your order and we hope to work with you again
We appreciate your order. Yet, we hope to work with you again
We appreciate your order or we hope to work with you again
1. Fill the gaps with the right preposition:
______ the lronGate.com Web site, I read _____ an opening _____ a receptionist.
In – at – from
On – about – for
In – about – at
From – at – on
I look forward to __________ this position with you
Discussing
Discuss
Discussion
Discussed
If you have any ___________ questions, please do not hesitate to contact me directly
More
Further
Addition
Separate
Which one is the action of requesting service letter?
I look forward to your phone call.
In addition to the meeting rooms, we will reserve five guest room
I would like to confirm the information that we discussed on the phone today
Are you available to meet on Thursday at 3:00?
Which sentence can be clarified the following sentence: “The total is thirty-two dollars ($3.20)”?
Is the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please send the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Will we need the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?
Please submit the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)
Please e-mail the menu ______________ Wednesday morning
At
For
Of
By
We expect __________________ 700 engineers and exhibitors to attend the conference. We will need one large hall for the welcome speech and fifteen break-out room each with a 50-person capacity
More
Approximately
Confirm
Available
Your catalog does not make any ______ to custom orders. Our customers often want specific colors of fabric and wood. Is it possible to ____________ order these?
Reference – Custom
Possible – Continued
Appreciate – Custom
Reference – Possible
Which one is not the focus of confirming a service letter?
As you outlined in your fax, we can provide six large rooms equipped with microphones and speakers.
As you said on the phone, you will need one room that can be made larger or smaller.
As I know you need many different services for your meeting
As you indicated on the phone, you are expecting between 200 and 300 people for the three-day event
I would like a list ________________ rates for the meeting rooms.
Of
For
At
On
Which one is the closing of confirming an order letter?
If there's any way we can improve our service, please do not hesitate to tell us.
We will ship the items in stock and will ship the back-ordered items no later than May 15.
In our telephone conversation, I offered you a choice between 10- or 20- pound copy paper
We are pleased to confirm your order for the office supplies listed in your letter of May 3
Thank you for your fax and Purchase Order 6453. All of the items are in stock and will be shipped overnight as you _______
Fax
Additional
Requested
Purchased
What is a Salutation?
Reference initials
The inside address
The greeting or opening of a letter.
The space for the sender's signature
A business correspondence refer to formal and professional documents used to communicate information within an organization, or from one organization to another.
True
False
A block style business letter is
Left Justified
Centered
Right Justified
The inside address may include which of the following?
The recipient's company name
Reference initials
The sender's name
The date
The body of a business letter:
Should include details for why the letter is being written.
Should include any background information that supports the message.
Should include a first paragraph stating the reason for the letter.
All of these answers
The front (or face) of an envelope is:
Where the flaps meet to form and seal the envelope
Where the address, return address, and postage is placed
Where only the return address is written
Why is it important to address a business envelope correctly?
It is not important; the post office will find the person for you
The envelope may take a long time to reach the right person if addressed incorrectly
It is only important if you are writing to someone in a company with many departments.
Which of the following are examples of envelope sizes?
Smaller business envelope (6 1/2" x 3")
Executive envelope (8" x 3")
Standard business envelope (9 1/2" x 4")
All of these answers
Which of the following is including in the return address?
Zip code
City
State
All of these answers
A BCC Email means?
Bring Cotton Candy
Block Controlled Citizen
Blind Carbon Copy
When including an attachment in an email you should:
Copy and paste the body of the attachment into the email
Provide several copies of the same attachment to be sure it attached correctly
Request the recipient to respond saying they received the attachment
Inform recipient that a document is attached so they can download or view the file
Which of the following is a professional use for an email?
Corresponding with employees
Sending a chain email (spam)
Sending an email about going out after work
Sending an email complaining about office policies
Both Emails and Professional Letters should include a salutation (or greeting), message body, closing, and signature.
True
False
A letter to someone you know very well, Alex Metz
Dear Alex:
Hi Alex,
To Alex:
Dear Mr. Alex:
A letter to a new customer, Sam Smith
Dear Customer:
Dear Sir or Madam:
Dear Mr. Smith:
Dear Mr. Sam:
An email to answer an information request from a new customer named Hillary Kennedy
Hillary,
Dear Ms. Kennedy:
Hi Ms. Kennedy:
Dear Hillary;
A letter of complaint to a bookstore called Traditions
Dear Traditions Bookstore:
Dear Tradition Manager:
Dear Mr. Manager;
(no greeting)
A letter to all your local sales representatives
To Whom It May Concern
Dear Sales Representatives:
SALES REPRESENTATIVES
Dear All:
These are possible in a formal letter closing, except:
Regards,
Yours truly,
Very truly yours,
Sincerely yours,
In a letter, you do not need a closing above your signature and name.
True
False
Possible
Which word or phrase on the business letter tells the mail clerk to deliver the letter to the recipient unopened?
For the attention of
Courtesy copy
Subject
Confidential
Which part of the business letter states that a brochure is placed in the envelope?
Attention line
Enclosure
Carbon copy
Reference
The date on the business letter should always be typed out in full.
True
False
The subject of the letter is normally typed after the complimentary close.
True
False
The signatory normally appears below the actual signature.
True
False
The salutation Mrs Julia White requires the complimentary close Yours faithfully.
True
False
The reference normally entails the originator's and administrative assistant initials.
True
False
