WorksheetsCOMMUNICATION STYLES PART II
Total questions: 20
Worksheet time: 40mins
After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?
Passive
Agressive
assertive
Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?
Agressive
Passive
Assertive
Your best friend calls you and says that he(she) needs you to substitute for him(her) at the board meeting. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?
Agressive
Assertive
passive
Your fellow worker asks you a question while you are talking on the phone. You put your hand over the mouthpiece and say, "Can't you see that I'm on the phone?" This is an example of which of the following communication styles?
Assertive
Aggressive
Passive
Your neighbor accidentally knocked over your garbage can. You write an angry note calling him a 'selfish jerk' and leave it on his car. This is an example of which communication style?
Agressive
Assertive
Passive
You overhear someone at work saying something mean about you. You wait until she is alone, and then let her know that you were sad to hear her say such a thing. This is an example of which communication style?
Agressive
Passive
Assertive
Someone cuts in front of you in a line. You use assertive statement:
Tell them you don’t appreciate their behavior and that they need to return to their place.
Assume they didn’t know you were in line and gently explain that you waiting before them.
Say nothing and do nothing.
Someone at work is making inappropriate jokes at your expense. You use " Passive Style"
Report them to Human Resources and demand they be punished.
Say nothing. You don’t want to make things worse.
Make inappropriate jokes at their expense.
You go out to dinner and after a very long wait, your food arrives cold. You use Agressive
Tell the waiter how incompetent you think he is and demand that the food be free.
Tell the waiter that this is unacceptable and ask what they can do to make things right.
Say nothing; you don’t want to risk having the waiter spit in your food!
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
A person who has a tendency to give up, or give in without standing up for their rights and needs
Aggressive
Assertive
Communication
Passive
Which communication style is the most effective?
Aggressive
Passive
Assertive
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
_______________ Communication is expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others. It is firm, but without disrespecting others.
Passive-Aggressive
Aggressive
Passive
Assertive
Using guilt, intimidation, a loud tone, and possibly disrespect are things a person does when they are a(n) ________________ communicator. They also try to dominate a conversation.
aggressive
passive-aggressive
assertive
passive
_______________ communicators usually avoid confrontation or conflict. In group settings, they avoid standing up or being noticed and stay quiet.
Aggressive
Assertive
Passive
Passive-Aggressive
A ______________ communicator avoids conflicts, but still tries to influence the situation so that the outcome is in their favor. This is the most common style of communication.
passive-aggressive
passive
assertive
aggressive
_________________ Communication are messages which are sent through body language and facial expressions.
Aggressive
Passive
Non-Verbal
Verbal
When a person gives another person _____________ during a conversation, it establishes a level of trust with that person by allowing people to know the speaker is sincere.
handshake
eye-contact
facial expressions
proximity
