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COMMUNICATION STYLES PART II

Total questions: 20

Worksheet time: 40mins

Name
Class
Date
1.

After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?

a)

Passive

b)

Agressive

c)

assertive

2.

Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?

a)

Agressive

b)

Passive

c)

Assertive

3.

Your best friend calls you and says that he(she) needs you to substitute for him(her) at the board meeting. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?

a)

Agressive

b)

Assertive

c)

passive

4.

Your fellow worker asks you a question while you are talking on the phone. You put your hand over the mouthpiece and say, "Can't you see that I'm on the phone?" This is an example of which of the following communication styles?

a)

Assertive

b)

Aggressive

c)

Passive

5.

Your neighbor accidentally knocked over your garbage can. You write an angry note calling him a 'selfish jerk' and leave it on his car. This is an example of which communication style?

a)

Agressive

b)

Assertive

c)

Passive

6.

You overhear someone at work saying something mean about you. You wait until she is alone, and then let her know that you were sad to hear her say such a thing. This is an example of which communication style?

a)

Agressive

b)

Passive

c)

Assertive

7.

Someone cuts in front of you in a line. You use assertive statement:

a)

Tell them you don’t appreciate their behavior and that they need to return to their place.

b)

Assume they didn’t know you were in line and gently explain that you waiting before them.

c)

Say nothing and do nothing.

8.

Someone at work is making inappropriate jokes at your expense. You use " Passive Style"

a)

Report them to Human Resources and demand they be punished.

b)

Say nothing. You don’t want to make things worse.

c)

Make inappropriate jokes at their expense.

9.

You go out to dinner and after a very long wait, your food arrives cold. You use Agressive

a)

Tell the waiter how incompetent you think he is and demand that the food be free.

b)

Tell the waiter that this is unacceptable and ask what they can do to make things right.

c)

Say nothing; you don’t want to risk having the waiter spit in your food!

10.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

11.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

12.

A person who has a tendency to give up, or give in without standing up for their rights and needs

a)

Aggressive

b)

Assertive

c)

Communication

d)

Passive

13.

Which communication style is the most effective?

a)

Aggressive

b)

Passive

c)

Assertive

14.

Which of the following is considered a listening skill?

a)

Thinking before you speak

b)

Writing clear, simple statements

c)

Paying attention

15.

_______________ Communication is expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others. It is firm, but without disrespecting others.

a)

Passive-Aggressive

b)

Aggressive

c)

Passive

d)

Assertive

16.

Using guilt, intimidation, a loud tone, and possibly disrespect are things a person does when they are a(n) ________________ communicator. They also try to dominate a conversation.

a)

aggressive

b)

passive-aggressive

c)

assertive

d)

passive

17.

_______________ communicators usually avoid confrontation or conflict. In group settings, they avoid standing up or being noticed and stay quiet.

a)

Aggressive

b)

Assertive

c)

Passive

d)

Passive-Aggressive

18.

A ______________ communicator avoids conflicts, but still tries to influence the situation so that the outcome is in their favor. This is the most common style of communication.

a)

passive-aggressive

b)

passive

c)

assertive

d)

aggressive

19.

_________________ Communication are messages which are sent through body language and facial expressions.

a)

Aggressive

b)

Passive

c)

Non-Verbal

d)

Verbal

20.

When a person gives another person _____________ during a conversation, it establishes a level of trust with that person by allowing people to know the speaker is sincere.

a)

handshake

b)

eye-contact

c)

facial expressions

d)

proximity