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WorksheetsUnit 1 - Communication
Total questions: 22
Worksheet time: 15mins
“ Techniques used in order to communicate and maintain effective relationships”
What is this an example of?
Interpersonal communication
Communication
Jargon
Complex communication
Select the jobs that are NOT an example of a Health and Social Care setting.
Restaurant
Youth Club
Dentist
Hospital
Police
True or False?
Verbal communication is the use of body language and gestures to put across your thoughts and feelings.
True
False
Gestures and body language are an example of what type of communication?
(a)
Select the skills needed to show effective communication
Speaking very fast
Knowing your audience
Using inappropriate language
Understanding the message you are trying to convey
Pulse rate, blood pressure and temperature are an example of a:
Measurable observation
Visual observation
Pale, alertness, happiness and eating habits are examples of a
Measurable observation
Visual observation
Identify which of the following examples are part of the 6C’s of Health and Social Care.
Care
Complete
Competence
Courage
Core
Identify which of the following are examples of people skills:
Empathy
Aggression
Flexibility
Sense of humour
Dishonesty
Tuckmans sequential theory looked at the four stages of group work.
Identify the missing stage from the list - Forming, Norming, Performing
(a)
Argyles theory looked at the communication …
Cycle
Triangle
Square
Pyramid
Identify the form of non verbal communication depicted in the image:
(a)
Everyone has the right to access services and should not be (a) against.
Wheelchair access, Sensory impairments, speech problems and mobility issues are examples of:
Geographical barriers
Financial barriers
Physical barriers
Psychological barriers
Bad past experiences, agoraphobic, panic attacks and fear of diagnosis are examples of:
Language barriers
Psychological barriers
Geographical barriers
Physical barriers
what is this an example of?
Proximity
Jargon
Signs and symbols
Setting - Room layout
What do these two signs signify?
Sensory impairment
Environment
Aggression
Jargon
What is this an example of?
Proximity
Language barriers
Education
Signs and symbols
Equality is:
Ensuring individuals or groups are treated fairly and equally and no less favourably
When an individual or group is discriminated against
The ways in which people are different from each other
Diversity is:
When individuals or groups are discriminated against
The ways in which people are different from one another.
Ensuring individuals or groups are treated fairly and equally and no less favourably
Select the examples that do NOT show equality and diversity
A female member of staff is passed over for a promotion because she is a woman.
A company considers applicants from all members of staff who apply.
A Doctor refuses to treat a patient because the patient is Black
Males and females who do the same job/role are paid equal amounts.
Select the jobs that are examples of a Health and Social Care setting
School
Café
Doctors
Hair dresser
Counsellor
