WorksheetsGMB Support Quiz 2 (November)
Total questions: 15
Worksheet time: 10mins
What is "UGC" in UGC Photo stands for?
A. User Google Content
B. Upper Generated Content
C. User Generated Content
D. Usage Google Content
What is an organization account?
A. A type of Business Profile designed for third parties who are responsible for managing locations on behalf of business owners.
B. An account that have listings for at least 10 locations globally for the same business
C. An account that's spammy behavior
D. All of above
Business profile DOES NOT appear when searched with full business title and address, but the profile has been live for less than a month.
A. Advise the user to wait at least a month for ranking to be established.
B. Consult a L2 using the categorization: type: KP & Maps; topic: General; sub-topic: KP not triggering for live listing.
C. Send hotkey "GMB ORG" (explains that search rankings are based on algorithms and out of our control).
GBP support teams should only work with and are allowed to make edits to establishment features (TYPE_ESTABLISHMENT_POI)
A. True
B. False
In case of permanent un-verification of any Business Profile, the current owner should be sent written communication of the un-verification.
A. Not True
B. True
GBP support teams should never edit features that have a transit gcid. ( i.e. bus_station, subway_station )
A. True
B. False
GBP isn’t available in the following countries/territories, except:
A. Ethiopia
B. Iran
C. Cuba
D. Sudan
Customer mention that they are closing down their business location in Malaysia and moving to another country, ie Singapore. Customer ask how to update the information?
A. Educate customer how to edit address and warn about possible suspension
B. Advise to create new listing for the new location despite old location is verified
Kiosk locations must comply with the following criteria to be eligible for a listing on Maps:
A. List a phone number that is different from their container store
B. Display different business hours from the store when applicable
C. Is not a temporary or one-time event kiosk
D. All of the above
What are the countries that Google Business Profile does not support due to US Sanction (OFAC)?
A. Crimea, Iran, North Korea and China
B. Crimea, Cuba, Iran, North Korea and China
C. Cuba, Iran, Sudan, North Korea and Syria
D. Crimea, Cuba, Iran, North Korea, Sudan and Syria
The term ‘Knowledge Panel’ is still used after our rebranding.
A. True
B. False
Customer mention that the they are facing issue replying review. You noticed that the account used is Google Workspace. What is the next advise?
A. Raise consult for review reply issue and get consult to help enable the customer to reply review
B. Tell customer keep attempt to do the reply as there might be latency issue and SO the case
C. Advise customer to check with their Google Account Administrator whether their Google Account has already been enabled for: Google Business Profile. SO the case
D. Advise customer to check with their Google Account Administrator whether their Google Account has already been enabled for: Google Business Profile, Google Search and Google Maps. SO the case
If client using the structured menu editor add the menu item, it will show up in which place?
A. Google Business Profile showing on Google Maps
B. Google Business Profile showing on Google Search
C. Google Business Profile showing on Google Maps app
D. All of above
Your customer reach out to you on the issue of phone number unable to remove. Upon checking further, it is found out that the business is online business and your customer only send out products via 3rd party courier service. What is your next step?
A. Advise that we are unable to assist further and ask customer to keep attempt the edit for multiple times until it works
B. Raise consult bogus the listing. Advise GMB Eligibility and close the case
C. Raise consult for phone number edit since the business self-verified
D. Ask the customer to suggest edit on maps
For bulk verification, what is the meaning for cap field?
A. Total number of the business in real word
B. Total number of the business in client account
C. Calculate the maximum number of listings the account is permitted to upload and enter the number into the Cap field
