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resolving conflicts

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

If you don't open up a conversation with a person you're in conflict with, what will happen?

a)

Avoid problems

b)

It will get better on its on

c)

the problem will fester and get worse

2.

Sympathy is

a)

a way to make someone feel guilty so you can get what you want

b)

an orchestra that plays classical music

c)

understanding how someone feels

d)

offering compassion, carefully to another person

3.

Empathy is important because

a)

it helps the other person know you understand how they feel

b)

its a way to get them to feel sorry for you

c)

is the opposite of going to the symphony

4.

Remaining positive when trying to resolve a conflict helps because

a)

Staying positive means you ignore negative comments

b)

if it doesn't work, just put the other person down

c)

Being professional means always being positive.

d)

it can foster mutual respect and it people feel respected, they are more likely to want to try for a win win solution.

5.

What causes conflict?

a)

Agreement

b)

Disagreement

6.

Which one is NOT a good resolution for a conflict?

a)

Be calm.

b)

Refrain from explosive reaction.

c)

Blaming others

7.

When someone makes you angry, you should:

a)

Tell them immediately why you are mad.

b)

Look away from the person.

c)

Cross your arms so they know you are mad.

d)

Take a deep breath before you say anything.

8.

A mediator:

a)

Is a fancy name for a gladiator

b)

Helps people resolve conflicts

c)

Likes to eat meat

d)

Likes to stir up conflicts

9.

A serious disagreement or argument may create ....

a)

Conflict

b)

Resolution

10.

What does conflict resolution mean?

a)

how to talk about a problem and be friends after

b)

how to find the key to life, the universe, and ultimate power

c)

how to find a peaceful ending to our conflicts, fights, or problems.

d)

how to win fights against your friends