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WorksheetsCambridge Technicals Unit 1
Total questions: 31
Worksheet time: 17mins
BV Digital Comms. has developed its own VoIP software package. A cut-down version of the software is available as Freeware.
Why would BV Digital Comms. choose to distribute the cut-down version of its VoIP software as Freeware?
To avoid copyright issues.
To discourage sales of the full programme.
To encourage software engineers to further develop their
programme.
To encourage users to purchase the full version.
A sales team has been asked to analyse the sales figures for one section of a business. The
team can use database or spreadsheet software for this purpose.
Which of the following describes why the team may choose to use database software rather
than spreadsheet software to analyse the data?
Spreadsheet software cannot store atomised data in related
tables.
Spreadsheet software cannot create graphs from data.
Spreadsheet software cannot sort data alphabetically.
Spreadsheet software cannot sort data into number order.
Which of the following best describes the purpose of utility software?
To allow multiple users to use a computer.
To allow the user to maintain a computer.
To allow the user to manage contacts.
To allow the user to manage electricity and plumbing bills.
Businesses can use Short Message Service (SMS) for a range of different purposes.
Which of the following would not be an appropriate use of SMS by a business?
To confirm a booking.
To distribute a new social media policy amongst staff.
To inform clients of a forthcoming invite-only sales event.
To remind a client of an appointment.
Which of the following is a protocol used by a web server to deliver a webpage?
Hypertext Mark-up Language (HTML)
Hypertext Transfer Protocol (HTTP)
Simple Mail Transfer Protocol (SMTP)
Internet Control Message Protocol (ICMP)
Which of the following groups has control of the content of a website hosted on a virtual
server?
Members of the public
The Data Commissioner
Server manufacturing staff
The owner of the website
Harrow and Midshire Bank is a small bank with five branches in the UK.
Which of the following best describes why Harrow and Midshire bank has decided to create a
WAN?
To allow secure communication between different branches.
To host their own bank website.
To improve the speed at which SMS messages may be sent
between branches.
To raise revenue by charging other users for access to their
leased lines.
Which of the following telephone networks is least likely to be connected to the Public
Switched Telephone Network (PSTN)?
A mobile phone network.
A nationwide telephone network.
A secure telephone network in a military base.
A telephone network allowing communication within a single
building and beyond.
Which of the following would not be a suitable activity to complete on a satellite network?
To live broadcast from a natural disaster area.
To play a real-time strategy game.
To send an email from a remote location.
To view a website from within a school building.
Which of the following may be an indication of an ineffective Customer Relationship
Management (CRM) process within an organisation?
Increased customer base.
Increased customer loyalty.
Increased customer complaints.
Increased sales.
Which of the following reasons best explains why a closed questioning technique may be
more effective than an open questioning technique?
Allows the respondent to give expanded answers.
Answers are more reliable.
Answers are more concise that can be easily analysed.
The respondent will feel more engaged in the process.
Which of the following features is not commonly available in presentation software?
Data sorting
Graphics
User interaction
Video
Which of the following would be the most appropriate dress code to wear to an interview for a
sales management role?
Canvas trousers with polo shirt in company colours.
A business suit.
Smart-casual wear.
Smart-casual wear.
Individuals who work within the IT industry may study for qualifications as part of their training.
Which of the following is not an advantage to the employee of completing this training?
Certification is available to anyone.
Improved job opportunities.
There is overlap in the qualifications that make up different
qualifications.
Trainees can focus on those areas that interest them.
What type of operating system is commonly used on most personal computers and mobile computing devices?
Single user , single task
Multiple user operating system
Single user, multi task operating system
A graphic design company has purchased new graphics tablets for all of its artists. Unfortunately the devices don’t seem to work with their computers. What is most likely the problem?
The computers have a virus.
The operating system is not performing multi-tasking correctly.
The computer does not have the right device driver installed.
There is a networking issue.
Stacy found that her computer is struggling to keep running when she has certain programs open. She has been told that the PC is using too much virtual memory . What is virtual memory?
A portion of the hard disk that is used as an extension of your main memory.
It's a nonsense term, it doesn't mean anything.
Fast memory that is located on the CPU for quicker access.
A portion of memory that is normally reserved for being used by applications.
Which one is an example of utility software?
word processing
firewall
games
video editing
Which of the following is made up of spinning magnetic storage discs?
Flash Drive
Hard Drive
Solid State Drive
USB Stick
Which of the following devices converts digital data to analogue data?
Hub
Modem
Router
Switch
A game magazine provides a link to download a new game which is initially provided as free, but has a built-in expiration date. This is an example of what kind of software?
Bespoke
Freeware
Off-the-shelf
Shareware
Installable troubleshooting tools may not help a software developer to detect:
file corruption
file deletion
hardware issues
user error
Which of the below features in the Application layer of the TCP/IP protocol stack?
FTP
ICMP
TCP
UDP
A permanent point-to-point link creating a pre-established WAN connection is called:
ADSL
ISDN
Leased Line
PSTN
In a remote area with no network coverage, which of the following connectivity methods would be most suitable to make a voice call?
Cellular
Data
PSTN
Satellite
Which of the following is an example of a bit?
10
101
0
011
Convert the following binary value to hexadecimal: 10100011
(a)
