WorksheetsMentor Pizza Master W1
Total questions: 15
Worksheet time: 4mins
Does Dominos have “cowboys pizza”?
Yes
No
Two layers of cheese, toppings to the edge, baked in a pan for a crust that is golden and crispy with a buttery taste. Only available as Medium.
Hand tossed
Deep Dish
Brooklyn Crust
Customers may refer to this as White Sauce
Ranch
Alfredo Sauce
Garlic Parmesan Sauce
What do I do if the customer asks for a special request, like crispy chicken or pizza toppings on the side?
Include this in the delivery instructions before placing the order.
Performed consultative transfer to the store before submitting the order
There is no current option for call center agents to add special order requests. If the customer is asking for something that you cannot fulfill on your end, set expectations with the customer and cold transfer them to the store for further assistance with their order.
What’s the reason why agents are encountering FREE items in the Domino's Website?
This is a Dominos.com error which triggered by out of stock items and/or ingredients
This is a technical problem in the store.
This is caused by incorrect items added by the agent such as incorrect billing zip code and expiration date.
Below scenarios should be cold transfer to store except for one, which is?
Processed payment through AMEX card
Spanish Call
Customer preferred to talk to store manager
Order follow up
Which of the choices below are under AO Self Service?
Recruitment Updates
Announcements
TA Process
Where to find the landmarks of each store?
Dominos Website
CCP
Help Center Announcements
How many minutes are dedicated for pod’s call listening session?
15 minutes
20 minutes
30 minutes
Future orders must be placed for a time during a store’s normal operating hours. The order times can be placed right after the store opens and the store must be provided enough time to comfortably process the order regardless of size (typically an hour). Future orders cannot be placed more than 21 days in advance.
True
False
You capture 10 instances of call avoidance, what is the first step you should do as a mentor
Escalate to your project leaders for intervention
Request for suspension of his access
Coach the agent
What should I do if the customer's address is outside the delivery area of the store they called and the website automatically assigns the order to a different store location we don't support?
Cold Transfer to the store
Continue to place an order
Continue to place an order if the store is included in the store profile list and if not refer them to the assigned store from the website
Can I provide the customer with the Domino's store's direct phone number?
Yes
No
How to handle customers doing a follow up on their order?
We can do consultative transfer to store
Maximize Order Tracker in the Dominos Website
Cold transfer to store
Who is the founder and CEO of Agents Only?
Jeremy Lee
Michael Cole
Ben Block
Tyler Ashby
