Worksheetsroulette
Total questions: 10
Worksheet time: 5mins
1. What department creates Skyslope accounts?
Production Support
Tech Support
eXpert Care
Service Desk
What department syncs agent kvCORE accounts?
Production Support
Tech Support
eXpert Care
Service Desk
What department does support@exprealty.com belong to?
Brokerage Ops
Production Support
Tech Support
Service Desk
If a staff member is having tech issues, what email should they submit a ticket to?
productionsupport@exprealty.com
support@exprealty.com
hr@exprealty.com
servicedesk@exprealty.com
MyExp is having issues, what department can assist?
Production Support
Tech Support
Service Desk
Agent Services
Can Tech Support assist with Operating System Issues?
Yes, via outpost or ticket.
No, that is Production Support.
No, the agent will have to find a third party.
No, that is Service Desk.
What department assists with eXp World Performance issues?
Production Support
Tech Support
Virbela
Service Desk
JoinApp won't allow the agent to sign the ICA. After all troubleshooting has been explored, what should happen next?
Send them to TechSupport.
Submit a Production Support Ticket.
Forward the query to the AIP/TIP.
Your TL can assist.
What department resends Passport emails?
Production Support
Tech Support
Attraction Services
Integrations- AIP/TIP
Agent's "Email" tab has the error message of "You are not subscribed to eXp email forwarding at this time.", what do you do next?
Submit a TechSupport ticket.
Submit a Production Support ticket.
Submit a Service Desk ticket.
Forward the query to the AIP/TIP.
