WorksheetsBQM Session Quiz
Total questions: 10
Worksheet time: 5mins
Customer says the package offer he got shows a different price
Tell it is a tech issue
Tell that is incorrect
Explain the different packages and price in detail
Customer is talking in a language you understand but can not speak fluently
Continue with the call
Transfer to an agent who speaks that language/arrange call back
How should be your Rate of speech
Moderate
Slow
Fast
What are our priorities on a call?
Quality
Sales
Revenue
All of the above
What can be done when the pin code is not serviceable and the customer is really interested?
Drop the call
Ask if there is another pin code he/she can be at
What do we do when the customer is Out of station?
Arrange a call back
Ask when is he back
Check the current location and serviceability first and then arrange a call back if needed
What is the best way to tackle price dispute
Tell the number of tests
Show the savings when it is home sample collection
Talk about the benefits including doctor consultation
All of the above
Will a delayed opening help?
Yes
No
Sometimes
How do you proceed when the customer says that he/she has not enough cash
Talk about discounts
Check the most criticl tests and suggest accordingly
All of the above
A customer says that he will go to the nearby lab, what do you do immediately?
Probe and understand what is the challenge
Let the customer decide
