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WorksheetsTOS/Foundations Quiz
Total questions: 29
Worksheet time: 7hrs 15mins
Partners 2T buy from:
Distributors
Partners 1T
Directly from Cisco
Name of the tool in which requestors create cases:
PSS
AWB
CSH
CPR
Name of the tool in which agents work and document the cases assigned to them
CPR
CCW
AWB
Connect Dots
FMR means:
First Main Response
First Meaningful Response
First Main Resolution
Part of CCW in which customers can review the available products, unit price, and even add the product directly to an estimate:
(a)
Cisco´s e-commerce tool:
PSS
Connect Dots
CCW
AWB
FMR must be sent during the first 24 hours of the case assignment?
True
False
In CCW/CCW-R Tool Support we provide support for:
Internals
Externals
Both
CCW/CCW-R is a transactional category?
True
False
What does a Quote include? (select all that apply)
BOM
Buy Method
Pricing
Non Standard Discounts/Terms
All of the above
Creating (a) will provide you a safe space where you can “play around” with BOM configurations without impacting an existing deal
Is the overall agreement between user and Cisco that enables to purchase goods or services at a discounted price:
(a)
Is the “output” (the compilation of configured products and services with applicable discounts and incentives, which include programs and promotions) that user can convert to an order for purchase:
Orders
Contracts
Quotes
Deals
Software is a collection of data or computer instructions that tell the computer how to work:
True
False
Computer hardware are equivalent to the “Apps” in your phone
True
False
This entity is likely to be the one to purchase and use Cisco Technology:
1 Tier Partners
Distributors
Customers
2 Tier Partners
Which entity is referred to as Direct Value Added Resellers (DVARs)
1 Tier Partners
Direct Customers
2 Tier Partners
Distributors
Summarize the Deal Lifecycle in your own words
Write the main CCW/CCW-R subcategories
What are your main tasks as a TOS agent?
Which team may help in Deal creation/modifications?
Order Modifications Team
Tool Support
Presales
LNR
In which tool can you search product information using an SKU?
CCWR
PSS
CPR
Connect Dots
Which tool is used to verify requestor´s information using de CCOID?
CPR
PSS
Connect Dots
CCW
Which users create deals in SFDC?
Partners
Internals (AMs)
Distis
Customers
If a requestor is asking for help in an error but they didn´t attach images of the error and the request is not very clear, what would you do?
Mention the names of the types of Deals that Partners create in CCW
In which status of the order is it not possible to perform changes?
Who is responsible for the delivery when the order is self routed?
Cisco
Partner/Customer
3. Cual es la diferencia entre un Non CS hold y un CS hold?
