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Worksheets2ND QUARTER REVIEW QUIZ IN TLE 7
Total questions: 30
Worksheet time: 18mins
Choose the correct answer for each. Write the letter of the correct answer.
This is the area where guests can have their room reservations confirmed.
a. Luggage Room
b. Reservation Area
This is the area where registration forms are handed over guests to fill out.
a. Registration Desk
b. Lobby
This is an extended arm of the front desk where guests can get the attention of front office staff in case the reception staff members are not in sight.
a. Guest Safety Locker
b. Bell Desk
This is the place where reception staff can take or make calls for guests.
a. Telephone Operation Area
b. Business Center
This is the area where the guest can use equipment such as fax, telex, internet facility, or photocopier.
a. Telephone Operation Area
b. Concierge
c. Business Center
This is an area where in house guests get to keep their valuables during their stay at the hotel.
a. Guest safety locker
b. Front Office Cashier’s Area
This area is situated near the front office where guests can temporarily leave their things or personal belongings.
a. Bell Desk
b. Luggage Room
This is the entrance hall area where the guests can settle all their bills during departure.
(Lobby Reservation Area)
(a)
It is used to indicate part of the object has been removed.
a. Break Lines
b. Dimension Line
10.It is used for dimensioning and notes.
a. Break Lines
b. Dimension Line
It is used to show the center of circles and arcs.
a. Center Lines
b. Construction Lines
It is used to indicate where an imaginary cut is made on an object.
a. Center Lines
b. Cutting Plane Lines
It is used to initially lay out a drawing.
a. Chain Lines
b. Construction Lines
It is Used to extend dimensions from the related objects.
a. Viewing Plane Line
b. Extension Line
It is used to make freehand lettering uniform in size.
(Guidelines Phantom Lines)
(a)
This machine are used by front office employees to records guest and to maintain cash balance.
a. Cash Registers
b. Fax Machine
Every front office needs a machine that can produce hard copies of financial transactions and other communication materials to make guest service convenient.
(Money Detector Printer)
(a)
These are electronic machines that are used when guests prefer to pay via their cards rather than cash.
a. Folio Tray
b. Credit Card
These machines are used to detect if a paper bill given by the guest is genuine.
a. Money Detector
b. Card Machine
For ease communication with internal employees and checked in guests a telephone serves as a convenient way to give and receive oral messages.
(Time Stamp Telephone)
(a)
The front office desk officers are the ones who keep sets of keys or key cards that guests use in accessing rooms where they are checked in.
a. Information Rack
b. Key Card Sets
This is an area where in – house guest get to keep their valuables during their stay at the hotel.
a. Luggage Room
b. Guest Safety Locker
Front office staff members need constant reminders about safety so that accident do not occurs as often.
a. Safety Consciousness
b. Health Consciousness
It is extremely important to employee who are in fast-paced work environments like the front office.
a. Safety Consciousness
b. Health Consciousness
Is a piece of equipment used to worn by an individual to protect himself or herself against health or safety risks at work.
a. School Uniform
b. Personal Protective Equipment
Is a situation that can cause damage to a person or a property.
(Hazard Protocols)
(a)
Refers to the practice or principles of cleanliness.
(Hygiene Hazards)
(a)
Refers to the procedures conventions or rules that a company uses. The first consideration is to avoid having loose lying cables which can cause tripping hazards.
a. Hazard
b. Protocols
This is a list of the names of special guests who are arriving. This should also contain their requests or preferences.
a. Special Arrivals List
b. Revenue Forecast Report
This list prepared daily or weekly that shows the number of rooms that are still available for occupancy.
a. Room Availability Report
b. Revenue Forecast Report
