WorksheetsScenario Based Questions
Total questions: 10
Worksheet time: 8mins
You have been asked to replace a monitor at your work station. You have plugged in the DVI from the monitor to the computer, but the monitor still does not have power.
What should you do next?
connect the USB to the monitor and the computer
plug in the power supply to the back of the monitor and wall outlet
double check the DVI
call the manufacturer
You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
Which of the following troubleshooting steps is the BEST to try first?
Install a new USB controller card
Replace the USB device
Try a different USB cable
Make sure the USB device is plugged in properly
You are troubleshooting a malfunctioning LAPTOP computer. Nothing appears on the LED display when the system is powered on.
Which of the following is the BEST step to try first?
Plug in an external monitor
Replace the motherboard
Replace the video card
Find a new USB port
A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played.
Which troubleshooting step should you take first?
Replace the sound card with a spare
Download and install the latest sound card drivers
Verify that the speakers are plugged into the correct jack and are powered on
Verify that no ports address conflicts between the card and other devices in the system
Your sound is not working on your computer. You have already checked to make sure that it is not muted.
What would be the NEXT BEST step?
Purchase a new sound card
Contact the manufacturer
Make sure it is not muted
Make sure all cables are securely connected
Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer every time he leaves.
Which of the following is the BEST solution for securing Joe's workstation (REMEMBER: when he LEAVES the computer, what is something that would appear to protect his computer and information?)
Set a strong password
Apply multifactor authentication
Change the default account names and passwords
Configure the screen saver to require a password
Windows typically has a driver for most printers. Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it.
What should she do?
Power cycle the printer
Install the latest driver
Restart Windows
Reset the USB cable
Julie has 3 printers installed on her Windows 10 computer and wants to set one of them as the default printer.
Where would she go to do this?
Settings > Printers & Scanners
Control Panel > Devices > Printers & Scanners
Control Panel > Printers & Scanners
Settings > Devices > Printers & Scanners
You successfully connect your computer to a wireless network available at the local library. Although you can access some websites, you cannot access several other websites that you need for your research.
Which of the following is the MOST likely cause of this problem?
Port triggering is redirecting traffic to the wrong IP address
A firewall is blocking ports 80 and 443
The router has been configured to perform port forwarding
A proxy server is filtering access to websites
After setting up an Internet connection, you cannot connect to Internet websites, just company intranet sites.
What is MOST likely the problem? (think about what each answer ACTUALLY does)
Proxy settings (traffic connection between networks and protocols)
Browser cache (stores images)
Pop-up blocker (stops unwanted ads)
Invalid certificate (no encryption on site)
