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WorksheetsZ – 009 – 2: 2015 / CA01 / KA (1/1)
Total questions: 20
Worksheet time: 10mins
Which of the following is the best way to ensure confidentiality at the workplace? gve 3 only
Give access to all employees.
Proper labelling (Confidential).
Add a confidentiality policy to the employee handbook.
Insert non-disclosure provisions in employment agreements.
How information effectively disseminated to the audience?
A. Learning the language before used.
B. Message is to identify and inform to superior.
C. Understand the information before distribute it.
D. Match the means to the message and needs of the audience.
What is the step that you need to AVOID when dealing with confidential information?
A. Inform the project status to the superior.
B. Proper labelling for confidential information.
C. Obtain approval from the Head of Department.
D. Inform the competitors about company’s weakness.
What kind of attitude should you have in managing confidential information?
A. Disclose privacy documents to competitors.
B. Retrieve information before obtaining approval.
C. Carelessness in handling confidential information.
D. Understanding the roles and responsibilities at the workplace.
Which of the following document should be provided by chairperson before the meeting being conducted?
A. Letter
B. Memorandum
C. Meeting Agenda
D. Minutes of meeting
Who is responsible in chairing a meeting?
A. Secretary
B. Chairperson
C. The absentee
D. All of the attendee
Why is human resources important in organization?
A. They pay salary.
B. Employee need to have union.
C. The organization have extra money to spend.
D. Individuals that make up the work force of an organization.
What is essential when developing a set of excellent interpersonal skills?
A. No communication.
B. One-way communication
D. Three-way communication
D. Three-way communication.
7. How do you interpret non-verbal communication?
A. Facial expressions
B. Speak with loud voice.
C. Produce sound with electric guitar.
D. Talking while showing hand signal.
How do you define a problem?
A. Misunderstanding between peers.
B. Something that obstruct order in the workplace.
C. Misunderstanding control within an organization.
D. Problem can be define as doubtful or difficult matter requiring a solution.
Why barrier in communication skill should be remove?
A. To avoid misunderstanding and confusion.
B. To separate division within the organization
C. To get a clear understanding of the structure.
D. To ensure the organization performs its vital missions and goals.
Why are communication skills very important?
A. Increase output.
B. Produce better outcome.
C. Improvement relation with peers
D. Message across to others clearly.
What happen when failing to complete your formal performance review documentation on time?
A. Nobody bother about it.
B. Achieved goals something that you wish to.
C. It don’t effect any of my performance record.
D. Delay any pay for performance/ merit increases or bonuses your organization allocates.
How tasking are being identified?
A. Discuss it within your peers.
B. Discuss it with your superior
C. Define with period of observation and fact-finding
D. Look for new ways of doing things and to achieve objectives.
Flexibility in work practice derive as:
A. More time to relax at work place.
B. Innovative ideas and thinking creatively.
C. Decision made through discussion with the superior.
D. Policies that are officially approved human resources policies.
What do we means by willingness to take new task in a work place?
A. Keep an open mind at any time.
B. Visualizing of problem at the work place.
C. Get a clear understanding of the new duty and task
D. Get into the nature of the duty and task you being offered.
Which legislative below not relating safety, health and welfare in workplace?
A. Security Act
B. Factories and Machinery Act
C. Petroleum Act (Safety Measures)
D. Occupational Safety and Health Act
When doing task in workplace, the emergency alarm suddenly rings. Which below you should not do?
A. Immediately stop the work.
B. Immediately evacuate the building
C. Go to the assembly area
D. Continue with your work.
You are working in Company A involving with chemicals. Your employer did not engage with any certified assessors to conduct assessment on chemical used in the workplace. What action should you takes?
A. Report to manager, and then to nearest NIOSH.
B. Report to maintenance staff, and then to SOCSO.
C. Report to admin staff, and then to nearest hospital.
D. Report to employer, and then report to nearest DOSH office.
Which below are not related to safety hazards?
A. Working at heights
B. Ergonomic hazards
C. Slipping and tripping hazards
D. Lifting and other manual handling operations
