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WorksheetsAES Professionalism
Total questions: 30
Worksheet time: 8hrs 30mins
1. Which of the following is an example of enthusiasm?
Criticizing a co-worker
Encouraging the team
Being late for work
Being open to new ideas
What is NOT involved in the process of exchanging messages?
Receiving feedback
Listening
Being persuasive
Sharing information
When is it acceptable to criticize cultural or religious beliefs in the workplace?
When the beliefs conflict with your personal beliefs
When you criticize the person behind their back
It is never acceptable to criticize cultural or religious differences
If it is just a coworker and you having a short chuckle
Which of the following items demonstrates flexibility?
Learning a new method
Using an old procedure
Ignoring technological advancements
Refusing to try something new
Which of the following is not a part of personal care?
Covering tattoos
Showering daily
Neatly styled hair
Eating well-balanced meals
Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?
Responsibility
Enthusiasm
Honesty
Flexibility
Why is the evaluation step an important part of the problem solving method?
To determine whether the solution was successful or if another solution would have worked better
To prove to others that your decision was correct
To prevent the problem from happening again
All of the above
Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Give up and let someone else fix the problem
Repeat the unsuccessful strategy
Evaluate the results and create a new solution.
None of the Above
When solving a problem in a group situation, which of the following traits should be demonstrated?
Stubbornness
Inflexibility
Independence
Compromise
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is this the best solution for the management?
Is this the best solution for the entire team?
Is this the best solution for me?
None of the Above
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks
Do not schedule any breaks
Plan personal business during the work day
All of the above
Problem solving is the ability to analyze a situation by looking at ____.
The insignificant details
The big picture
The obvious answer
The problem
What is the first step in the problem solving method?
Make a plan
Evaluate the result
Identify the problem
Name possible solutions
Which of the following is true?
You should plan to do difficult tasks during your least productive hours
You can learn from failures
Your supervisor will always take time to recognize your achievements
You should initially plan your schedule assuming that everything will go as planned
What kind of leadership style would be best to employ if quick decisions are needed on a team?
Autocratic
Democratic
Laissez-faire
Which of the following is a trait that effective leaders demonstrate?
Judgmental
Controlling
Commitment
Rigid
What happens to a team without good leadership?
A team member would be rise to be a leader
Team conflicts may arise among members
Team may become unproductive and dis-unified
You are asked to lead a team that needs to develop many creative solutions for the company's manufacturing problems. What type of leadership style is best for this team?
Autocratic
Democratic
Laissez-faire
What is the first step in setting up a good team at work?
Select a team
Setup a meeting schedule
Set goals
If a person can encourage people to follow an idea, what role can this person play on a team at work?
Implementer
Chameleon
Generator
Promoter
Which of the following is NOT a characteristic of an effective team?
Few meetings
Positive attitudes
A team identity
Mutual respect
As a team leader, why should you avoid negative attitudes?
They can make the work day seem long
They make you appear as an autocratic leader
hey keep you and team members from being friends
They can be destructive and prevent the team from achieving goals
Recognizing oneself as part of a whole and working toward a common purpose is called what?
Education
Respect
Team identity
Communication
What is required of all conflict resolution strategies?
Criticism
Compromise
Stubbornness
Superiority
A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?
Implementer
Challenger
Chameleon
Generator
If a person is always asking questions and challenging concepts, what role can this person play on a team at work?
Chameleon
Promoter
Generator
Challenger
Your goals should be ________
Logical
SMART
CLEVER
Realistic
You are given the following goal at work - Within the next month increase the customer checkout speed of the cashiers by training them on the proper use of the new cash register. What part of "SMART" is missing from this goal?
The "S" is missing
The "M" is missing
The "R" is missing
The "T" is missing
If a person is always moving a project towards completion, what role can this person play on a team at work?
Generator
Promoter
Challenger
Implementer
TRUE or FALSE? There can only be one leader in a group.
True
False
