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WorksheetsKB Quiz
Total questions: 9
Worksheet time: 4mins
What is our CSAT target?
85%
92%
90%
95%
If the customer call to complain about a double charged of one item, which KB would you use ?
Check out payment issues
Electronic payment department
Check out issues
Fraud issues
if the customer do not receive an answer from the market manager in 3-5 business days
what would you do?
Call the store
Escalate to the regional
Escalate to the market manager again
Escalate to the manager on duty
If the customer call trying to cancel his Walmart + membership, what should I do?
Escalate to the store
Escalate to walmart.com
Send the ticket to your supervisor
Cancel the membership
If the customer is complaining because he asked for a receipt and the assosiete was rude because of the sing of the customer was black
Rude treatment
Associate issues
Ethic issues
Question complains about Security
Is it correct to provide the phone number and full name of the customer during the interaction, proactively.
True
False
Is it true that we had to reply an email when it is from .com
Yes, we have to reply that email
No, it is not necessary to do it
If a customer go to the store and when He arrives he saw that the department is closed
what is the correct issue type
Luck of assistance
Poor phone assistance
Associate unhelpful
What area in tp would you like to escalate ?
Supervisor
Workforce
QA
Trainer
