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HARDWARE TROUBLESHOOTING

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which one is NOT benefits of PREVENTIVE MAINTENANCE?

a)

Reduced computer down time and repair costs

b)

Increased data protection

c)

Hardware maintenance

d)

Increased equipment stability

2.

Preventive Maintenance can be divided into Hardware maintenance and Software maintenance. CHOOSE the best answer for Hardware Maintenance.

a)

Review security, software, and driver updates.

b)

Check the condition of cables, components, and peripherals

c)

Remove unwanted programs

d)

Defragment hard drives.

3.

Several components are important to keep clean EXCEPT

a)

RAM

b)

Power supply

c)

Motherboard

d)

Printer

4.

There are 6 steps of troubleshooting process. CHOOSE the second step after Identify the Problem.

a)

Test the Theory to Determine Cause

b)

Establish a Theory of Probable Cause

c)

Establish a Plan of Action to Resolve the Problem and Implement the Solution

d)

Document Findings, Actions, and Outcomes

5.

"The computer fails to recognize an optical disc". CHOOSE the possible solutions to resolve the issue.

a)

Reinstall the CPU

b)

Use a known good power cord.

c)

Replace the disc

d)

Replace the RAM

6.

Replace the battery is possible solution regarding ____________ issue.

a)

The new sound card does not work.

b)

The hard drive LED on the front of the computer does not light.

c)

The clock on the computer is no longer keeping the correct time or the BIOS settings are changing when the computer is rebooted.

d)

The computer displays the incorrect CPU information when the computer boots.

7.

Install additional RAM is possible solution when the computer runs very slowly.

a)

TRUE

b)

FALSE

8.

Choose the device that is not suitable to use as hardware replacement for laptop.

a)

Keyboard

b)

Speakers

c)

System Board

d)

Mouse

9.

"Update anti-virus software"


Based on the statement, you need to schedule per _________ to help keep your laptops in good running condition.

a)

day

b)

week

c)

month

d)

quarter

10.

Computer vacuum cleaner is the example for ___________

a)

Information tools

b)

Hardware tools

c)

Repair tools

d)

Cleaning tools