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HMPE 2 - Trends & Issues in Hospitality Final Examination

Total questions: 50

Worksheet time: 49mins

Name
Class
Date
1.

This is a collection of components that work together to provide information help in the operations and management of a hospitality organization.

a)

Hospitality Fidelio Systems

b)

Hospitality Industry Systems (HIS)

c)

Amadeus Systems

d)

Global Distribution Systems

2.

Tourism can be categorized by the following factors, EXCEPT:

a)

industry

b)

ownership

c)

geography

d)

tourist

3.

This is the movement of people and goods over time and space.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

4.

The Philippines is recognized as having highly skilled medical professionals specially in medical tourism

a)

True

b)

False

5.

People will view travel as a right rather than a luxury and consider it an increasingly important part of their:

a)

self

b)

lives

c)

bucket list

d)

nature

6.

These are the new tourist destinations that are increasingly drawing crowds.

a)

tourist attractions

b)

tourism destination

c)

emerging markets

d)

tourism products

7.

This is the hub of information processing for hospitality industry.

a)

Global Distribution System (GDS)

b)

Fidelio System

c)

Sabre System

d)

Property Management System (PMS)

8.

Target percentage rate of reduction in  carbon emissions by  2030, compared to

2008 by the cruise industry.

a)

50%

b)

40%

c)

60%

d)

30%

9.

This comprises the activities of people traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

10.

The automobile was predominant over other travel modes from:

a)

1920-1945

b)

1945-1980

c)

1930-1950

d)

1910-1930

11.

This is an adventure sport activities of running down the white water river characterized by swift currents and rapids using a river raft or a kayak which can withstand hitting against rocks and other obstacles on the river

a)

kayaking

b)

white water rafting

c)

surfing

d)

jet skiing

12.

Traveler motivations will decreasingly fragmented and diverse and harder to segment into clearly definable customer groupings.

a)

True

b)

False

13.

They will become the core customers within the hospitality and travel industries over the next five to ten years.

a)

Gen Z

b)

millenials

c)

baby boomers

d)

Gen X

14.

This are new technologies in the cruise industry in which it is virtually zero sulfur emissions and up to a  20% reduction in greenhouse gas  emissions

a)

exhause gas cleaning systems (EGCS)

b)

advanced water treatment systems

c)

liquified natural gas (LNG)

d)

shore side electricity

15.

Other hospitality industry system includes the following, EXCEPT:

a)

security

b)

guest comfort and convenience

c)

video games and internet

d)

casinos

16.

This enables passengers to travel from one smaller city via another smaller city via a hub.

a)

Global Distribution System

b)

Property Management System

c)

Hub and Spoke System

d)

Data Analysis System

17.

This Era made railways expand their operations by running hotels and providing other travel related services.

a)

Express-Travel System Era

b)

Early Industrial Travel System Era

c)

Mature-Railway System Era

d)

Pre-Industrial Travel System Era

18.

A very active form of tourism that is basically outdoor recreation where tourists face nature to experience risks.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

19.

Technology is helping to bring about personalization of travel experience.

a)

True

b)

False

20.

This is when travelers are progressively seeking value for their money.

a)

technology impact

b)

money and quality impact

c)

experience impact

21.

From early July through mid-December 2020, there were more  than sailings of cruise ship around the world.

a)

150 sailings

b)

100 sailings

c)

200 sailings

d)

300 sailings

22.

The back of the house systems includes the following, EXCEPT:

a)

financial reporting

b)

reservations

c)

labor management

d)

inventory and food costing

23.

New money spent by tourists is then re-spent by hotels and restaurants in the community for:

a)

housing

b)

goods and services

c)

automobile

d)

daily expenses

24.

The car ownership continued to grow at a fast rate at this era.

a)

Modern-Tourism Travel System Era

b)

Post-Mobility Adjustment Era

c)

Express-Travel System Era

d)

Automobile-Based Travel System Era

25.

Dolphin and Whale Watching season is during the:

a)

summer months

b)

4rth quarter of the year

c)

1st quarter of the year

d)

Christmas season

26.

As people travel more and become more experienced tourists, they are increasingly looking for diverse experiences on their trips.

a)

money and quality impact

b)

experience impact

c)

technology impact

27.

This removes 98% of sulfur content from  exhaust and significantly reduces  particulate matterin cruise ships.

a)

shore side electricity

b)

liquified natural gas

c)

exhaust gas cleaning systems

d)

advanced water treatment systems

28.

Hospitality information processing includes the following:

a)

information sharing

b)

data

c)

information

d)

all of the above

29.

One of the benefit of the hub and spoke system in airlines is it can maximize passenger loads from small cities, thereby saving fuel.

a)

True

b)

False

30.

This year marks an airplane with the speed of 400 miles an hour which was made possible nonstop coast to coast flights of less than eight hours.

a)

1958

b)

1938

c)

1948

d)

1968

31.

This is a travel geared towards the experience and appreciation of nature.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

32.

Guests will have unprecedented customization at their fingertips, with the ability to shop based on the elements they value the most

a)

the rise of tech-augmented hospitality

b)

the beginning of the end for room types

c)

achieving cult status at scale

33.

The global impact of COVID-19 pandemic resulted to the loss of jobs in the cruise industry with an estimated number of:

a)

418,000

b)

128,000

c)

518,000

d)

624,000

34.

The front of the house systems in restaurants includes the following, EXCEPT:

a)

kitchen display system

b)

point of sale

c)

guest services solution

d)

reservations

35.

Serve as a middle person and charge client a fee for their services.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

36.

The following are ways we transport on the planet earth.

a)

land

b)

air

c)

water

d)

all of the above

37.

Dolphin and whale watching is an example of:

a)

adventure tourism

b)

nature-based tourism

c)

medical tourism

d)

heritage tourism

38.

Concerns over environmental impacts of tourism, and greenhouse gas emissions from transport in particular, are discouraging travellers to think more carefully about their ecological footprint.

a)

True

b)

False

39.

This is the third most-visited country around the world, and the number of Chinese travelling to other countries increasingly developing.

a)

Canada

b)

China

c)

Europe

d)

Korea

40.

This new cruise experience is like a private destinations  that become an extension of the ship, offering  cruisers a seamless island getaway,  featuring additional entertainment, elevated  dining, and a mix of relaxed and thrilling  experiences – all just steps from their  stateroom.

a)

smart homes at sea

b)

on island time

c)

more thatn a bracelet

d)

going with the flow

41.

This is like an on-goin trend, real-time inventory control in the beverage management.

(USE CAPITAL LETTERS ONLY IN YOUR ANSWER)

(a)  

42.

The reasons why people travel includes:

a)

to visit friends and family

b)

To experience other cultures

c)

To view, or participate in, sporting/recreational activities

d)

All of the above

43.

People like automobiles because it suggest that you are at a higher level of society.

a)

True

b)

False

44.

This is the longest and widest river in the Philippines.

a)

Cagayan River

b)

Chico River

c)

Jordan River

d)

Nile River

45.

This tourists are more demanding and aware, hence they desire for more engagement.

a)

adventure tourists

b)

sophisticated tourists

c)

nature-based tourist

d)

pilgrimage tourist

46.

This are wearable technology  allows cruisers to unlock their stateroom,  swipe and pay, and even order food and  drinks to their lido lounger.

a)

going with the flow

b)

more than a bracelet

c)

smart homes at sea

d)

there's an app for that

47.

The factors in choosing a CRS includes the following, EXCEPT:

a)

size and design of database

b)

web reservation system

c)

point of sale

d)

application service provider

48.

This leakage occurs when money must be spent outside the community for goods unavailable within the community

a)

tourism demand

b)

multiplier effect

c)

tourism flow

d)

tourism products

49.

This era ncrease the speed of travel and encouraged more travel than before.

a)

Mature-Railway System Era

b)

Express-Travel System Era

c)

Early Industrial Travel System Era

d)

Pre-Industrial Travel System Era

50.

This travelers are looking for an overall gourmet experience for a reasonable price, that will cause the industry to revamp their lobby bars, restaurants and food service

a)

baby boomers

b)

GenY

c)

GenX

d)

GenZ