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WorksheetsQUIZ 5
Total questions: 15
Worksheet time: 8mins
1. Immediately assist guests with hand carried luggage.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
ROOM TRANSFER
MAILS, MESSAGES AND PACKAGE DELIVERY
1. Preparing daily event function or announcement.
MAILS, MESSAGES AND PACKAGE DELIVERY
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
STORE OF LUGGAGE
WITHDRAWAL OF STORE LUGGAGE
1. Once the required documents have been presented, retrieve the items from the refer the
matter to the duty manager/supervisor for proper disposition.
MAILS, MESSAGES AND PACKAGE DELIVERY
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
STORE OF LUGGAGE
WITHDRAWAL OF STORE LUGGAGE
1. After unloading and arranging the guest’s belongings in their proper places have them checked by the guest for completeness and leave the room only after making sure that the connecting doors are closes and the room is in good order.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
ROOM TRANSFER
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
Tag each item with a baggage Claim Check.
CHECK OUT PROCEDURES
WITHDRAWAL OF STORE LUGGAGE
STORE OF LUGGAGE
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
1. Delivering daily newspaper to the room.
MAILS, MESSAGES AND PACKAGE DELIVERY
STORE OF LUGGAGE
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
1. Bring the guest to the Desk clerk/ Front Office Cashier for bill settlement or to secure clearance but be on standby until the guest is ready to be assigned to his vehicle.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
ROOM TRANSFER
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
1. Give direction straight to the point like “Straight ahead Sir, first door to the right.”
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
ROOM TRANSFER
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
If the guest is registered, the desk clerk shall place the mail/message in the guestroom slot or mail rack or key rack whichever is used.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
ROOM TRANSFER
MAILS, MESSAGES AND PACKAGE DELIVERY
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
1. Before opening the guest’s assigned room, knock or activate the doorbell first to make sure there is no one inside.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
WITHDRAWAL OF STORE LUGGAGE
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
If the key has not been returned, ask the guest to return it.
ROOM TRANSFER
CHECK OUT PROCEDURES
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
Certain areas in the façade, lobby and rooms needed cleaning or special attention.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
CHECK OUT PROCEDURES
ROOM TRANSFER
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
After issuance, cross out the withdrawn claim check and time stamp at the back of the time of issuance.
ROOM TRANSFER
STORE OF LUGGAGE
WITHDRAWAL OF STORE LUGGAGE
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
Complete the information in the Bellman’s control sheet, indicating therein the check-out time and number of luggage. Any unusual observation must be written in the remark’s column.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
ROOM TRANSFER
CHECK OUT PROCEDURES
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
If the guest has checked out, and a mail is not picked up within ten days, if shall be sent to the forwarding address left by the guest. Mail shall be returned to the Post Office if a forwarding address is not known.
WELCOME THE GUEST AND PROVIDING CHECK IN ASSISTANCE
MAILS, MESSAGES AND PACKAGE DELIVERY
CHECK OUT PROCEDURES
OTHERS ERRANDS AND SPECIAL INSTRUCTIONS
