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WorksheetsSGS - I AM SOLITAIRE
Total questions: 30
Worksheet time: 14mins
See the image carefully and retype in correct order to make a sentence
(a)
By seeing suitable words in color box, choose the right word(s) to complete the sentence
associates
extraordinary
genuine
luxury
seamless
See the image carefully and retype in correct order to make a sentence
(a)
Our values is JEWEL. What is the "J" Stands for?
Journye of experience
Journey of expedition
Journey of expires
Journey of experiences
Our values is JEWEL. What is the "E" Stands for?
Emphatic service of sense
Emphaty sense of service
Emphatic sense of service
Emphatatic sense of service
Our values is JEWEL. What is the "W" Stands for?
Welcoming guest at warmth & enthusiasm
Welcoming guest in warmth & enthusiasm
Welcoming guest with warmth & enthusiasm
Welcoming guest of warmth & enthusiasm
Our values is JEWEL. What is the "E" Stands for?
Engage communicate & collaborate
Engaging communicative & collaborate
Engage communication & collaboration
Engaging communication & collaboration
Our values is JEWEL. What is the "L" Stands for?
Lifetime learner
Learning forever
Lifetime
Learning
When we offer Journey of experiences, it means that we must be also...
Genuine
Committed
Respect
Reliable
Care
When we deliver empathic sense of service, it means that we must be also...
Genuine
Committed
Considerate
Reliable
Care
When we welcoming guest with warmth and enthusiasm, it means that we must be also...
Enjoyable
Fun
Helpful
Reliable
Warm
When we engaging communication and collaboration, it means that we must be also...
Agile
Accountable
Assertive
Digitize
Warm
As a lifetime learner, it means that we must be also...
Knowledgeable
Accountable
Inventive
Digitize
Assertive
what is the name of this gesture?
Salam
Namaste
Sayonara
Sampai Jumpa
Goodbye
when we usually done this this gesture first?
when we meet and greet the guest for the first time in our Hotel
when we meet the guest
When we greet the guest
When the guest pay us
When the guest give us big tip
_____ up while talking to colleagues or guests
Sit
Stood
Steady
Stand
we always use guest's ____ to personalize their experience in our hotel
hand
name
cars
bags
shoe
"Selamat Pagi", when we will use this greeting?
00.00 - 10.59
11.00 - 14.59
15.00 - 18.59
19.00 - 23.59
"Selamat Siang", when we will use this greeting?
00.00 - 10.59
11.00 - 14.59
15.00 - 18.59
19.00 - 23.59
"Selamat Sore", when we will use this greeting?
00.00 - 10.59
11.00 - 14.59
15.00 - 18.59
19.00 - 23.59
"Selamat Malam", when we will use this greeting?
00.00 - 10.59
11.00 - 14.59
15.00 - 18.59
19.00 - 23.59
Always address your guest by name with __________
surrender
salvation
salutation
saliva
surounding
What is the greeting standard for internal caller?
Selamat pagi/siang/sore/malam
I'm (your name)
I'm Solitaire
How may I assist you?
hmm...
What is the polite distance for greeting?
2 Meter
2 Meters
5 Meter
5 Meters
What we should do when see the guest from 5 meters distance?
Smile
Salam
Nod
Smile and salam or nod
What we should do when see the guest from 2 meters distance?
Smile and greet
Smile and greet them with Salam (Namaste) and mention their name (if possible)
Salam (Namaste)
Mention their name (if possible)
What is the greeting standard for external caller?
Selamat pagi/siang/sore/malam
JHL Solitaire Gading Serpong
I'm (your name)
How may I assist you?
Ya halo siapa nih?
What question(s) that we can ask to the guests to make pleasant conversation when seeing them at the Lobby?
"May I help you anything, Bapak/Ibu?"
"Are you waiting for someone, Bapak/Ibu?"
"How was your stay, Bapak/Ibu?"
"Can I have your number?"
When giving direction to our guest, what should we do?
Walk at least three steps with the guest
Use an open palm to provide further directions when possible
Escort the guest to his/her destination (never point using a finger)
Walk at least tree steps with the guest
while on duty, all staff personal mobile phone is mandatory on _______ mode as much as possible not to use in front of the _____ and ______ area, and for ________ purposes only.
vibrate
guest
public
personal
business
