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WorksheetsDIT Unit 4 Study Guide
Total questions: 76
Worksheet time: 45mins
Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?
Application management
Graphical user interface (GUI)
Service management
Command line interface (CLI)
Which of the following is NOT an example of an operating system?
Linux
Windows
Microsoft
Android
While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)
Performance
Details
Processes
Services
Startup
In most operating systems, what is a running application called?
Service
Module
Task
Process
You are using a program that can run multiple operating systems and manage hardware and storage. What are you most likely using?
An Embedded OS
Network Attached Storage
Hypervisor Type 1
Solid State Drive
A user was working on a spreadsheet when the application became unresponsive. After waiting several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?
Use Task Manager to end task
Repair the application
Continue to wait
Reinstall the application
Which of the following describes the firmware in gaming consoles, TVs, and smart cars?
Device management
Access control
Graphical User Interface
Embedded OS
On Windows, which application lets you add accounts, change passwords, manage power consumption, and personalize your computer's environment?
Settings
Control Center
Finder
Start Menu
Joe, a bookkeeper, works in a cubicle environment and is often called away from his desk. Joe doesn't want to sign out of his computer each time he leaves.
Which of the following are the BEST solutions for securing Joe's workstation? (Select two).
Set a strong password.
Configure the screen saver to require a password.
Apply multi-factor authentication.
Change the default account names and passwords.
Configure the screen lock to be applied after a short period of non-use.
Every Windows system has a database that stores setting changes such as switching the home page of your web browser. What is this called?
Computer system
Windows Registry
Operating system
Embedded OS
Backup software
Utility software
Device drivers
Firmware
Printer
Utility software
Device drivers
Firmware
Camera
Utility software
Device drivers
Firmware
Television
Utility software
Device drivers
Firmware
Game Console
Utility software
Device drivers
Firmware
Antivirus Software
Utility software
Device drivers
Firmware
Disk Cleaner
Utility software
Device drivers
Firmware
Video Card
Utility software
Device drivers
Firmware
Disk cleaners, antivirus software, backup tools, and file compressors are which kind of system software?
Operating System
Utility Software
Device Drivers
Firmware
Which category of system software provides a platform for application software to run on?
Device Drivers
Firmware
Operating System
Utility Software
Which kind of system software tells the computer how to communicate with peripherals, such as a printer or scanner?
Operating System
Firmware
Utility software
Device drivers
Which kind of system software is preinstalled on electronic products like blenders, automobiles, and televisions?
Device Drivers
Operating System
Firmware
Utility Software
You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don't get any sound. You have checked all cable connections, and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted.
Which of the following BEST describes the next step you should perform?
Manually change the IRQ settings for the card.
Replace the speakers.
Check the vendor's website for an updated driver.
Replace your sound card.
As a member of the help desk administration team, you've been assigned to update the driver for the network adapter that is installed on most of the machines in your department. You have a copy of the latest driver on a USB flash drive. Which Windows utility will allow you to manually update this new driver?
Driver Manager
Network and Sharing Center
Device Manager
Internet Properties
Carrol purchased a new printer and attached it to her workstation with a USB cable. The printer is powered on, but the computer does not recognize the printer. Which of the following should Carrol do next to be able to send print jobs to the printer?
Check for operating system updates
Upgrade the firmware on the printer
Install the latest printer driver
Connect the printer to the network instead of a USB cable
Which component gets things running until the operating system takes over?
Memory
BIOS
Firmware
CPU
You need to test a version of macOS but only have a Windows computer. What technology could you use?
Virtualization
Supercomputer
Firmware/BIOS
Embedded OS
If you select a file on your desktop and delete it, what happens to the file?
Its filename is removed and it is deleted later.
It is immediately deleted and removed from the storage media.
It is moved to the Recycle bin and deleted later.
It is moved to the Recycle bin.
Designations at the end of file names such as .docx and .html are called _____________.
File extensions
File permissions
File properties
File domains
Which permission option lets a user view files but not change them?
Read
Owner
Administrator
Read/Write
Alex, a system administrator, wants to grant NTFS permissions to a user so they can view and change files but not change permissions. Which of the following permissions should be used?
Read
Modify
Full Control
Read & Execute
The accounting department needs to be able to share files, such as spreadsheets, that can be accessed by everyone in the department. Which of the following would work BEST to provide a collaborative workspace?
Shared external drive
Sharing local folders
Network share
Database
Which of the following operating systems require a file extension to execute a program?
Windows
Linux
Android
MAC OS
What type of file system is NTFS?
Log-structured
Copy-on-write
Soft updates
Journaling
Which of the following commands is used to navigate to different folders in Command Prompt?
cd
md
dir
rd
Mary needs to rename her report.txt file to final_report.txt. Which command will allow her to do this?
ren report.txt final_report.txt
ren report.txt to final_report.txt
ren final_report.txt report.txt
ren final_report.txt
In Windows PowerShell, which key can be used to autocomplete a command?
Shift
Ctrl
Alt
Tab
Which of the following are web browsers? (Select two.)
Microsoft Visio
Google Chrome
Bing
Mozilla Firefox
Which of the following applications can be used for storing, modifying, extracting, and searching data?
Conferencing software
Database software
Presentation software
Word processing software
When composing an email message, why might you want to use the Bcc field?
To include email addresses of newly hired employees
To include extra-long email addresses
To clarify the overall purpose of the message
To copy the email confidentially
What is junk email?
Another name for webmail applications
Unwanted, unsolicited email
Poorly worded email drafts
Email applications that don't function well
Which of the following digital communication media does NOT require a connection to the Internet?
SMS
Discussion board
Video conference
Social network
Software that keeps track of progress and assignments for large projects
Resource management
Collaborative editing
Discussion board
Calendaring
Screen sharing
Software that allows multiple users to work on a document at the same time
Resource management
Collaborative editing
Discussion board
Calendaring
Screen sharing
Online forum where discussions consist of threads in response to an original post
Resource management
Collaborative editing
Discussion board
Calendaring
Screen sharing
Software that keeps track of multiple people’s schedules
Resource management
Collaborative editing
Discussion board
Calendaring
Screen sharing
Broadcasting one user’s screen to other users
Resource management
Collaborative editing
Discussion board
Calendaring
Screen sharing
What is the name of the menu in the bottom left corner of the Windows environment?
Command Prompt
Main Menu
Start Menu
Windows Menu
What is the name of the narrow strip along the bottom of the Windows environment?
Taskbar
Navigation bar
Shortcuts menu
Toolbar
What is the name of the large background area of the Windows environment that holds icons for files, folders, and applications?
Desktop
Background
Home Screen
Window
Which of the following commands makes an application shortcut appear on the taskbar?
Show on taskbar
Pin to taskbar
Keep on taskbar
Stick to taskbar
Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do?
Reset the USB cable
Power cycle the printer
Restart Windows
Install the latest driver
Where is the BEST place to obtain the latest printer driver?
Windows Update
Microsoft's website
Printer reseller
Manufacturer's website
Windows stores print jobs in a temporary file on the hard drive. What is this file called?
Print driver
Print Manager
Print queue
Print Spooler
Julie has 3 printers installed on her Windows 10 computer and wants to set one of them as the default printer. Where would she go to do this?
Control Panel > Devices > Printers & scanners
Settings > Devices > Printers & scanners
Control Panel > Printers and scanners
Settings > Printers & scanners
Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print a test page. Later on that day, Steve attempts to print but gets an error that the printer is not responding.
Which of the following would be the MOST LIKELY reason for this?
Steve is not connected to the network
Janice is not connected to the network
Incorrect printer driver
Janice has turned off her computer
Where would you go to cancel a print job?
Print driver
Print Spooler
Print Manager
Print queue
Which of the following is a proper path name to a shared network printer?
\network_name\\printer_name
\\computer_name\printer_name
\computer_name\\printer_name
\\network_name\printer_name
Which component is responsible for reformatting print jobs so that the printer can understand and process them?
Print queue
Print driver
Print Spooler
Print Manager
Which of the following processes does 3D printing use?
Digital
Manual
Additive
Subtractive
Which of the following is a benefit of 3D printing over traditional manufacturing?
More precise angles
Wider variety of materials can be used
Consumes less material
Larger items can be produced
Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?
Program force-close
System slowdown
Software crash
System crash
Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?
Software crash
System crash
Malware infection
System slowdown
Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?
Task Manager
Program force-close
Defragmentation
Safe Mode
Which of the following keys is used to enter Safe Mode on a Windows computer?
Shift
F8
CTRL
F5
Which of the following is the first step in verifying that a problem has been fixed?
Rebooting the system
Running a virus scan
Running the computer for an extended time period
Opening the program
Which of the following is used to force-close a program on an Apple computer?
CTRL, Command, Delete
Option, Command, Delete
CTRL, Command, Escape
Option, Command, Escape
Which Windows tool shows currently running programs and can be used to end a process?
Control Panel
Task Manager
Services
Apps & features
Which of the following key combinations lets you open Task Manager?
CTRL, Shift, Enter
CTRL, ALT, Enter
CTRL, Shift, Delete
CTRL, ALT, DELETE
Which tab in Task Manager can be used to manage programs that load with Windows?
Services
Processes
Performance
Startup
Which of the following is the BEST way to handle a program that is unresponsive?
Uninstall and reinstall the program
Force-close the program
Reboot the computer
Run a virus scan
What is the main difference between a regular technical support specialist and a managed service provider technician?
Technical support specialist's services are outsourced as a third party.
Managed service provider's services are outsourced as a third party.
Managed service providers do not need certifications or a degree.
Technical support specialists do not need certifications or a degree.
Which of the following would be responsible for resetting a user's password?
Level 2 support technician
Level 1 support technician
Office manager
Network administrator
What should a level 1 technician do when they are unable to solve an issue?
Escalate to a higher level of support.
Keep working at it until they resolve it.
Close the ticket and let someone else handle it.
Contact Microsoft support.
Which of the following would be a reason a company would outsource their IT support?
For faster support
To have their own IT administrator
To cut costs
To keep a closer eye on data security
How many years of prior experience in tech support do most MSP positions require?
1
3
5
2
