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Listening Skill

Total questions: 15

Worksheet time: 12mins

Name
Class
Date
1.
The listener participates fully in the communication process in ______ listening. 
a)
active
b)
passive
c)
impatient
d)
unaware
2.
When the listener doesn't actively participate in the communication process, this is ______ listening. 
a)
active
b)
passive
c)
empathic
d)
appreciative
3.
Active listeners view communication as a ________ process. 
a)
lazy
b)
boring
c)
dynamic
d)
distracted
4.
Trying to put yourself in another person's place or see the world through his or her eyes. 
a)
Critical 
b)
Deliberative
c)
Empathic
d)
Appreciative
5.
Sometimes referred to as "comprehensive listening". 
a)
Critical 
b)
Deliberative
c)
Empathic
d)
Appreciative
6.
Mental process that involves decoding and interpreting the message. 
a)
Acquiring
b)
Attending
c)
Understanding
d)
Responding
7.
What is interpreting?
a)
Personalizing the sender's message to determine meaning for you
b)
The listener's reaction to a message
c)
Providing feedback to the sender
8.
Unfamiliar language, speech problems and reduced hearing ability are all:
a)
feedback
b)
internal barriers
c)
external barriers
9.
Which one is NOT part of active listening
a)
Look at the person
b)
Encourage the person to talk
c)
Give advice
d)
Use empathy
10.
What is an important use of body language and active listening?
a)
to show you are listening
b)
to encourage the person to talk
c)
to see how the speaker is feeling
d)
all of these
11.
Why do you need to use your eyes when actively listening?
a)
you don't
b)
to observe the speaker's body language
c)
to make the speaker think you are tuned in
d)
none of these
12.

Which posture best shows that a person is actively listening?

a)

slouching

b)

lying down

c)

sitting up straight

d)

standing with your back to the speaker

13.

When you’re actively listening, you should look ________.

a)

at the ground

b)

at the speaker

c)

out the window

d)

at a page of notes

14.

Zoe is giving a presentation on the Midwest region of the US. If you’re actively listening you might ________.

a)

speak over her to describe your trip to Nebraska

b)

raise your hand in the middle of the presentation to invite Zoe to the mall after school

c)

raise your hand at the end to ask her to clarify if Kansas is part of that region

d)

stay quiet while daydreaming about your trip to Iowa in May

15.

Why is active listening a "two-way street"?

a)

because if you listen to others, you can force them to listen to you

b)

because both the listener and the speaker give and receive something

c)

because it means you are walking and being active while you listen

d)

because two people are saying the same thing at the same time

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