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WorksheetsReview Part II
Total questions: 26
Worksheet time: 19mins
Status: True or False:updates in Status can only be seen by someone whose phone number is saved to the user's phone address book and vice versa.
True
False
Status: Which of the following can be shared on WA Status?
Forwarded messages
Only pictures and videos
Text, photos, videos, emojis, gifs, stickers, website links.
New ideas
Status: Which are the privacy options available for WA Status?
Unblocked contacts
Before posting: you can choose between My contacts, my contacts except, only share with
After posting: you can choose between My contacts, my contacts except, only share with
All my contacts
Status: In order to see Statuses from other users, the main user should
All of the above
Contacts are synced
Privacy set correctly and good internet connection.
The format of the media file is supported
Read receipts is on and enough storage space on the device
Status: WA Status updates can be shared in Facebook Stories
True
False
Device: Which OS is not supported by WA?
Android 4.0.3
IOS 10.0
KaIOS 2.5.1
Windows Phone
Draw the logo of your mobile phone Operating System
VoIp: For up to how many people can be on a group video call?
(a)
Device: Which of the following are true regarding changing the language in WA app?
Android users cannot change language in WA app.
IOS users can change language on both WA app and phone settings
Android users in India can change language in WA app.
All of the above
Device: Yes or No: Can you select where you would like to store media from WA on your device?
Yes
No
Device: An android user complains he updated his WA version and now he cannot use the fingerprint lock. Select the right macro:
How to free up storage.
About android fingerprint lock
How to reset permissions
About the keyboard.
Web: WA web will not work on the following:
Safari, Mozilla, Opera or Edge browsers
WA Desktop
Your mobile web browser
Portal
Web: True or False. Multi-device option will allow you to connect up to 4 different devices with one WA account.
False
True
Web: Which are the options not supported in Multi-device Beta?
Clearing or deleting messages if your primary phone is an iPhone.
Message or call someone else if his WA version is old.
Using tables and viewing live location.
All of the above.
Web: A user complains his mobile phone fell down and the camera crashed, he is trying to log into his WA web account unsuccesfully. Choose the right macro.
About WA web and desktop
About camera permissions.
Cant´s log in if the camera is broken
Browser is unsupported
VoIp: VoIP features are:
Call waiting, Do not disturb and Audio / Video switch
Picture in Picture
Group Calling
All of the above
VoIp: User complains he does not receive notifications when he receives a WA call. How should you proceed?
RT Notifications
Send macro: About calls and video calls.
Send macro: Can´t make voice calls due to connection issues
Send macro: Restart the phone.
VoIp: Yes or No: When you are in a middle of a voice call, can you switch to make it a video call?
Yes
No
VoIP: If a user says he/she wants to make a videocall in the middle of the night but their friends do not see him/her because it is too dark. How to proceed?
User should should move to place with more light.
User should turn on the flashlight of the phone during the video call
WA videocall does not support flashlight of the phone.
Buy a new phone.
AG: Account General topic is mostly educational and you can find typical questions from users like:
Registration, Two-Step verification and Lost and Stolen
Banned and unbanned accounts
How to add, mute and block a contact.
Blocking, Last seen & Online, Privacy settings, Changing phone number.
AG: What will WA do if an account if an account is unused for 45 days and then becomesnewly activated on a different mobile device?
WA will remove account info and profile picture because it is a sign the number was recycled.
Block the user to avoid the account to be hacked.
Send a new SMS to register the account in the new phone.
Ban the account.
AG: A girl wants to know if her ex-boyfriend blocked her on WA. What is the right answer?
A. She should contact WA support and ask them.
B. She can find it out by checking if she can see his profile picture or if her messages only have 1 checkmark.
C. She can find it out because her calls attempts will not go through
B and C.
AG: An iPhone user wants to put more security on his WA account by unblocking it using the Face ID option. Choose the right macro:
Reboot your phone
Reset phone permission / Platform: iPhone
How to enable/disable Touch or Face ID
Restart the camera
AG: True or False: Is it possible to keep the same WA account and change the phone number?
True
False
BU: Where is it possible to make a back up of WA chats for an android user?
A. By creating a local BU file on the phone
B. Onto some cloud servers (Google Drive or iCloud)
C. It is not possible for android users
A and B
BU: In Back Up topic we provide support in two main aspects, which are?
How to use Google Drive and iCloud
Creating and restoring a back up.
We do not provide support on this topic.
