in Case CCA create refund request to refund team and request rejected, ACC shouldn't follow up with CST

In case CST want to renewal internet bundle in data line , ACC should create refund in portal tool

ACC should create refund request If CST complain that he didn't receive the usage notification 100% or renewal reminder or received it late.

ACC shouldn't create refund request in case Balance disappeared and deducted with no valid reason & not reflected on CDRs

ACC shouldn't create refund request in case ​In Case CST subscribed on any kind of online gaming case 

CST should call CC to activate roaming service before travel

ACC can charge voucher even if voucher serial is invalid

Cst can make suspension in lost and stolen case for

You can delegate any one to make sim swap even if he didn’t have delegation letter

In case customer turn on his data connection, and there is 3G, H+, 4G or any internet sign appears >> handle case as

In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

Cst can carry over his Carry over MB to the next month?

Bundle will renew with customer at ?

Before TS slow performance in data , your first action is ,

The maximum data to transfer monthly is

CST has maximum trail to use balance inquiry service

In activation case if ACC found wrong ID error ,to confirmed if has another account in wright ID should review

in case CST have balance dispute ,ACC review CDR from BSS

In case of customer migrate from postpaid to prepaid CCA should remove consumption limit