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Worksheets

Day 8 (New plan)

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.

Individual cases SLA is 72 h 

a)

TRUE

b)

FALSE

2.

    We Bonus points are not available for commercial lines.

a)

TRUE

b)

FALSE

3.

    Every 100 points equal 5 pounds in we bonus system  

a)

TRUE

b)

FALSE

4.

    in case the service is suspended And the reason was Fraud Broadband Migration the agent can submit TT SLA 3D

a)

TRUE

b)

FALSE

5.

   in conference call you can only wait customer for 2 minutes

a)

TRUE

b)

FALSE

6.

It is a high speed internet in which the download=upload

a)

VPN

b)

Leased Line

c)

Eye Watch

7.

free internet in the restaurants and cafes is called

a)

VPN

b)

WIFI

c)

meet me

8.

function which protect your computer from hackers 

a)

leased line   

b)

managed firewall

c)

enterprise

9.

customer can subscribe in we life through

a)

branches

b)

111 app

c)

APP &website

10.

What service does the customer get for free for 15 minutes ….

a)

IP Cam  

b)

Local Loop

c)

WIFI Airport

11.

In the case of the free months offers, if the customer rents the CPE, the rental of the CPE is in the offer

a)

TRUE

b)

FALSE

12.

SLA for FTTH installation

a)

2WD

b)

3WD

c)

5WD

13.

If there is any problem in FTTH installation the customer will be transferred to Premium Team 

a)

TRUE

b)

False