WorksheetsDay 8 (New plan)
Total questions: 13
Worksheet time: 7mins
Individual cases SLA is 72 h
TRUE
FALSE
We Bonus points are not available for commercial lines.
TRUE
FALSE
Every 100 points equal 5 pounds in we bonus system
TRUE
FALSE
in case the service is suspended And the reason was Fraud Broadband Migration the agent can submit TT SLA 3D
TRUE
FALSE
in conference call you can only wait customer for 2 minutes
TRUE
FALSE
It is a high speed internet in which the download=upload
VPN
Leased Line
Eye Watch
free internet in the restaurants and cafes is called
VPN
WIFI
meet me
function which protect your computer from hackers
leased line
managed firewall
enterprise
customer can subscribe in we life through
branches
111 app
APP &website
What service does the customer get for free for 15 minutes ….
IP Cam
Local Loop
WIFI Airport
In the case of the free months offers, if the customer rents the CPE, the rental of the CPE is in the offer
TRUE
FALSE
SLA for FTTH installation
2WD
3WD
5WD
If there is any problem in FTTH installation the customer will be transferred to Premium Team
TRUE
False
