WorksheetsCareers final review 2
Total questions: 29
Worksheet time: 1hrs 27mins
Name
Class
Date
1.
When answering the phone at work, it is appropriate to:
a)
chew gum.
b)
use slang terms.
c)
identify oneself and the company.
d)
place the caller on hold immediately.
2.
Reading is important in the workplace because of the need to read:
a)
Shakespeare’s great works.
b)
a personal text from a coworker.
c)
instructions from the supervisor.
d)
TV Guide.
3.
When speaking to someone at work about a conflict:
a)
talk to him/her in front of other people.
b)
try to embarrass him/her.
c)
use "you" messages.
d)
use "I" messages.
4.
When peers at work offer suggestions to correct a weakness, a person should:
a)
become defensive.
b)
ignore them.
c)
consider their suggestions.
d)
always accept their advice.
5.
What skill helps a person follow oral directions?
a)
Setting goals
b)
Speaking clearly
c)
Listening carefully
d)
Multitasking
6.
When addressing someone involved in a conflict:
a)
use "you" messages.
b)
use profanity.
c)
talk to him/her in a private location.
d)
speak loudly and sharply.
7.
To get along better with your coworkers:
a)
listen and answer questions briefly and positively.
b)
always tell the supervisor what coworkers say.
c)
do not say anything to anyone.
d)
ask the supervisor before repeating gossip.
8.
Which exemplifies positive communication skills at work?
a)
Always telling jokes
b)
Responding to memos, phone messages, and e-mails promptly
c)
Never offering an opinion at meetings
d)
Making personal phone calls early in the day
9.
Most ethics problems in the workplace involve:
a)
loyalty.
b)
dishonesty.
c)
punctuality.
d)
confidentiality.
10.
A result of using teamwork in an organization is:
a)
less competition.
b)
equal salaries.
c)
decreased worker morale.
d)
increased production and output.
11.
For the employee, teamwork usually results in:
a)
loss of communication.
b)
lower self-esteem.
c)
greater insurance coverage.
d)
increased morale.
12.
Which often has the most effect on the understanding of a spoken message?
a)
What is said
b)
What is heard
c)
Nonverbal communication
d)
Voice tone
13.
A leader’s willingness to take credit and blame for his/her actions is called:
a)
accountability.
b)
decisiveness.
c)
empathy.
d)
vision.
14.
Why is consensus important?
a)
Group members can support a decision and move forward.
b)
Group communication is weakened.
c)
It causes resentment on part of some group members.
d)
It allows part of the group to move forward.
15.
The words "To," "From," "Date," and "Subject" appear in the heading of a:
a)
memorandum.
b)
business letter.
c)
table of contents.
d)
newsletter.
16.
When a conflict arises between two coworkers, the best solution is to:
a)
go directly to the supervisor without first discussing the problem.
b)
fight it out with the coworker after work.
c)
avoid the coworker altogether.
d)
communicate with the coworker to seek a solution.
17.
Which represents ethical behavior in the workplace?
a)
Replacing money stolen out of the cash drawer
b)
Taking a one-hour lunch instead of 30 minutes when the boss is away
c)
Reporting a coworker who is stealing merchandise
d)
Deliberately shipping damaged goods to a customer
18.
When taking a telephone message at the workplace, it is best for the person to:
a)
rely on his/her memory.
b)
write the message down.
c)
tell the message to someone.
d)
tell the caller to call back later.
19.
Which is a benefit of conflict?
a)
Differences are often settled.
b)
Workplace injuries are prevented.
c)
Stress is caused.
d)
Relationships are weakened.
20.
Communication skills include:
a)
reading.
b)
math.
c)
health.
d)
science.
21.
Which written/electronic document is usually very brief and resembles a memo?
a)
Email message
b)
Business letter
c)
Text message
d)
Presentation
22.
The language used when writing a response to a customer should be:
a)
Threatening
b)
Clear
c)
Critical
d)
Harsh
23.
When communicating with coworkers, misunderstandings can be reduced by:
a)
Only communicating in written form
b)
Communicating clearly in written form
c)
Never entering into a conversation at work
d)
Speaking before thinking about a response
24.
The language used when writing a response to a customer’s request should be:
a)
Threatening
b)
Polite and respectful
c)
Critical
d)
Harsh and Accusing
25.
Using capital letters in an email, text, or social media message is the same as what in oral/verbal communication?
a)
Whispering
b)
Laughing
c)
Crying
d)
Shouting
26.
Which is the most effective written message?
a)
Meeting tomorrow—9:00
b)
There will be a sales team meeting tomorrow at 9:00 a.m.
c)
There will be a meeting
d)
There’s a meeting of the sales department tomorrow
27.
Which statement is grammatically correct?
a)
She brung the new parts for us to use
b)
This manual explains how to do it
c)
It don’t seem like quitting time already
d)
Was you aware of the problem?
28.
Tom, President of the ACME Hardware Company, is sending a brief written message to the people in his Human Resource Department discussing the requirements for new employees. What type of written business communication is he writing?
a)
Business letter
b)
Laissez-Faire
c)
Memorandum/Memo
d)
Stereotype
29.
Mary owns the Sea Shell Pet Shop. She writes a formal letter following the business letter template to John in the shipping and receiving department of Fish For All, stating that her company was charged for 55 gallons of Goldfish, but did not receive them. Mary is writing what type of written business communication?
a)
Business letter
b)
Memorandum/Memo
c)
E-mail
d)
Text message
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