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WorksheetsCHAPTER 1_INTRO TO OM
Total questions: 11
Worksheet time: 6mins
Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
R&D, finance/accounting, and purchasing
Which of the following would not be an operations function in a fast-food restaurant?
advertising and promotion
designing the layout of the facility
maintaining equipment
making hamburgers and fries
purchasing ingredients
Reasons to study Operations Management include
studying why people organize themselves for productive enterprise
knowing how goods and services are consumed
understanding what human resource managers do
learning about a costly part of the enterprise
A and D
The five elements in the management process are
plan, direct, update, lead, and supervise
accounting/finance, marketing, operations, and management
organize, plan, control, staff, and manage
plan, organize, staff, lead, and control
plan, lead, organize, manage, and control
An operations manager is not likely to be involved in
the design of goods and services to satisfy customers' wants and needs
the quality of goods and services to satisfy customers' wants and needs
the identification of customers' wants and needs
work scheduling to meet the due dates promised to customers
maintenance schedules
Which of the following is the best example of a pure service?
counseling
oil change
heart transplant
electric Co-Op
all of the above
Operations system is a system where the main function is to create goods and services. A basic operations system _____________________
Input, Transformation, Output and Feedback
Input, Output,Transformation and Feedback
Input, Output,Feedback and Transformation
Feedback, Input, Output and Transformation
There are 3 reason why study operation management is important except:
Operations management is one of the major functions in an organization.
Operation management enables us to know how goods and services are produced, as it is concerned with the activities related to the creation of goods and services.
Operation management influenced by the environment that respond to the organization.
Operation management allows us to understand what operations managers do. An operations is the person who is responsible in the operations department.
Basic components of an operation system as below except:
Input
Output
Complaint
Feedback
Services sometimes can be inventoried and produced in advance.
True
False
The main function of feedback in operation system is
To produce another good
Doing the right thing
Act as control mechanism
All above
