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WorksheetsCHƯƠNG 4
Total questions: 20
Worksheet time: 20mins
Decision making is :
fairly structured or recur with some frequency (or both).
includes recognizing and defining the nature of a decision situation, identifying alternatives, choosing the “best” alternative, and putting it into practice.
the act of choosing one alternative from among a set of alternatives
relatively unstructured and occur much less often than programmed decisions.
Under a tstae of risk,, the availability of each alternative and its potential payoffs and costs are all associated with probability estimates.
TRUE
FALSE
A state of uncertainty is a prescriptive approach that tells managers how they should make decisions. It assumes that managers are logical and rational and that their decisions will be in the best interests of the organization.
TRUE
FALSE
The steps in _______ making help keep the decision maker focused on facts and logic and help guard against inappropriate assumptions and pitfalls.
classical decision model
rational decision making
Identifying Alternatives
Evaluating Alternatives
Bounded rationality is the tendency to search for alternatives only until one is found that meets some minimum standard of sufficiency. Decision makers satisfice when they do not conduct an exhaustive search for the best possible alternative.
TRUE
FALSE
_______ is an innate belief about something without conscious consideration. Managers sometimes decide to do something because it “feels right” or they have a “hunch.” The feeling usually is not arbitrary, but rather based on years of experience and practice in making decisions in similar situations.
Escalation of commitment
Intuition
A coalition
Satisficing
Escalation of commitment occurs when decision makers make a decision and become so committed to it that they stay with it, even when it appears to. have been wrong
TRUE
FALSE
Decision Making is the extent to which a decision maker is willing to gamble when making a decision.
TRUE
FALSE
A nominal group is used to arrive at a consensus of expert opinion. The Delphi procedure solicits input from a panel of experts who contribute individually. Their opinions are combined and “averaged.” These results are fed back to the experts, and the process continues until a solution is reached.
TRUE
FALSE
______ occurs when the group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision
Groupthink
Interacting groups or teams
Delphi group
Decisions regarding standard organizational transactions are most likely to be _____ decisions.
unstructured
infrequent
programmed
intuitive
irrational
The _____ decision model is a prescriptive approach that tells managers how they should make decisions; it assumes that managers are logical and rational and that their decisions will be in the organization's best interests
behavioral
classical
administrative
bureaucratic
probabilistic
In which step of the rational decision-making model does the decision maker test the feasibility and satisfactoriness of alternatives before choosing one?
Identifying alternatives
Implementing the chosen alternative
Defining the situation
Following up the implementation
Evaluating alternatives
In making a decision, the alternative that should be chosen most clearly:
is favored by top management
achieves the goal of the decision.
saves the organization money
leads to innovation
Interacting groups or teams are the most common form of group decision making. They occur when an existing or a newly formed group is asked to make a decision.
TRUE
FALSE
A business manufactures top-of-the-line cabinet. The _____ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's ideas into functional cabinets.
legal
sociocultural
technological
political
economic
First-line managers:
are primarily responsible for implementing the policies and plans developed by top managers.
make decisions about activities such as acquiring other companies.
officially represent their organization to the external environment.
create organizational goals.
handle administrative duties.
Which of the following is a Theory Y assumption?
Social processes do not influence the performance of workers.
People are not internally motivated to achieve their goals.
People do not naturally dislike work.
People perform better when they are threatened by the manager.
People prefer to be directed, to avoid responsibility, and to want security.
Which of the following statements best reflects contemporary management trends?
More and more organizations are using quality as a basis for competition.
The service sector of the economy has steadily declined.
Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt.
The emphasis on business ethics has declined.
The emphasis on management of diversity has declined.
What skill is the most important to the top managers?
Time management skill.
Technical skill.
Decision-making skill.
Conceptual skill.
Communication skill
