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Management Concepts

Total questions: 100

Worksheet time: 53mins

Name
Class
Date
1.
Planning, organizing, leading, and controlling are the four __________ of management.
a)
Characteristics
b)
Functions
c)
Objectives
2.
Which function of management involves reviewing the performance of employees?
a)
Organizing
b)
Planning
c)
Leading
d)
Controlling
3.
How would you classify a manager that's in charge of a department?
a)
Top-Level Manager
b)
Operational Manager
c)
Middle Manager
d)
Low-Level Manager
4.
Which function of management involves creating goals, objectives, and ways to achieve them?
a)
Organizing
b)
Planning
c)
Controlling
d)
Leading
5.
Name the function of management that involves monitoring how the business is performing.
a)
Leading
b)
Controlling
c)
Planning
d)
Organizing
6.
Who makes the decisions that middle managers carry out?
a)
Operational Managers
b)
Top-Level Managers
7.
Which function of management requires leaders to provide a direction and vision for a business?
a)
Leading
b)
Planning
c)
Organizing
d)
Controlling
8.
What management function involves monitoring customer satisfaction?
a)
Planning
b)
Leading
c)
Organizing
d)
Controlling
9.
Developing a weekly employee work schedule
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
10.
Reviewing 10 employee applications for cashier vacancy
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
11.
Training employees on clean-up procedures of your restaurant
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
12.
Creating a training manual for new employees
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
13.
4th quarter sales will increase by 10% due to our new sales campaign
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
14.
Food waste for the month increased by 10 pounds per week; must look for ways to reduce food waste during lunch hour rush
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
15.
Meeting with assistant managers to review employee productivity
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
16.
Creating a company mission statement
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
17.
Dismissing (Firing) an employee for poor attendance rate
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
18.
Conducting an employee workshop on customer service relations
a)
Planning
b)
Organizing / Staffing
c)
Leading
d)
Controlling
19.

What types of activities does the management include? (3)

a)

informational activities

b)

decisional activities

c)

inter-personal activities

d)

physical activities

e)

social activities

20.

Of what activity is the following the description of: A communication link has to be maintained with subordinates as well as superiors for effective functioning of an enterprise

a)

informational activities

b)

decisional activities

c)

inter-personal activities

21.

Of what activity is the following the description of: managers are continuously involved in decisions of different kinds

a)

informational activities

b)

decisional activities

c)

inter-personal activities

22.

Of what activity is the following the description of: managers have to interact with superiors as well as the sub-ordinates. They must maintain good relations with them.

a)

informational activities

b)

decisional activities

c)

inter-personal activities

23.

Name the following type of managers: those who have become managers by virtue of their being owners or relatives of the owners of company

a)

Patrimonial / Family Managers

b)

Professional Managers

c)

Political Managers / Civil Servants

24.

Name the following type of managers: those who have been appointed on account of their specialized knowledge and degree.

a)

Patrimonial / Family Managers

b)

Professional Managers

c)

Political Managers / Civil Servants

25.

Name the following type of managers: those who manage public sector undertakings.

a)

Patrimonial / Family Managers

b)

Professional Managers

c)

Political Managers / Civil Servants

26.

What are the three levels of management:

a)

Administrative

b)

Executory

c)

Supervisory / Operative / First-line managers.

d)

office

e)

subordinative

27.

Which level of managements consists of board of directors, chief executive or managing director.

a)

Administrative

b)

Executory

c)

Supervisory

28.

Which level of managements consists of the branch managers and departmental managers

a)

Administrative

b)

Executory

c)

Supervisory

29.

Which level of managements consists of supervisors, foreman, section officers, superintendent etc

a)

Administrative

b)

Executory

c)

Supervisory

30.

Which of the following IS NOT one of the most widely accepted functions of management:

a)

Planning

b)

Organizing

c)

Staffing

d)

Motivating

e)

Controlling

31.

Which management style is described here: The manager makes all the decisions; a "command and control" (militaristic) management style; focus is on business; doesn't want any people to get in the way; quick decisions; one way communication (from the top down).

a)

Autocratic

b)

Paternalistic

c)

Democratic

d)

Passive or “laissez-faire

e)

Innovating

32.

Which management style is described here: The manager prefers to make all decisions (or most of them) but focuses on what's best for employees. The benefit is that employees feel the business is taking care of them.

a)

Autocratic

b)

Paternalistic

c)

Democratic

d)

Passive or “laissez-faire

e)

Innovating

33.

Which management style is described here: The manager wants input from the whole 'team' and majority rules. Often good decisions are made and employees feel involved in the business (the benefit to this style) but the process is very slow and you can't always make everyone happy.

a)

Autocratic

b)

Paternalistic

c)

Democratic

d)

Passive or “laissez-faire

e)

Innovating

34.

Which of the following is not a benefit of planning?

a)

planning reduces overlapping and wasteful activities

b)

planning is a mental exercise

c)

planning provides directions

d)

planning reduces the risk of uncertainty

35.

which of following is a benefit of planning?

a)

helps in avoiding confusion and misunderstanding

b)

ensures clarity in thought and action

c)

useless and redundant activities are minimised or eliminated

d)

all of above

36.

which of the following statement is true with reference to planning?

a)

planning is pre-requisite for controlling

b)

planning does not lead to rigidity

c)

planning enables a manager to look ahead and anticipate changes

d)

planning facilitates co-ordination among departments and individuals in the organisation

37.

what is known as primarry function of management?

a)

controlling

b)

organising

c)

planning

d)

staffing

38.

which of following is not a feature of planning?

a)

planning is futuristic

b)

planning is pervasive

c)

planning establishes standards for controlling

d)

planning focuses on achieving objectives

39.

all other managerial functions are performed within the framework of the plans drawn . identify the related feature of planning

a)

planning focuses on achieving objectives

b)

planning is pervasive

c)

planning is futuristic

d)

planning is primary function of management

40.

planning requires logical and systematic thinking rather than guess work or wishful thinking. identify the related feature of planning.

a)

planning is futuristic

b)

planning is mental exercise

c)

planning establishes standards of controlling

d)

planning focus on achieving objectives

41.

planning cannot foresee every thing and thus there may be obstacles to effective planning. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning may not work in dynamic environment

c)

planning does not guarantee success

d)

planning reduces creativity

42.

it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning reduces creativity

c)

planning may not work in a dynamic environment

d)

planning doesn't guarantee success

43.

a strategy is a comprehensive plan which will not include this dimension

a)

determining long term objectives

b)

adopting a particular course of action

c)

the ends which the management seeks to achieve by its operations

d)

allocating resources necessary to achieve the objective

44.

A budget is...

a)

the things you need to make your project

b)

the people you need to make your project

c)

the time you need to make your project

d)

the money you need to make your project

45.

What's the item labelled 'A'

a)

Task

b)

Activity

c)

Contingency

d)

Workflow

e)

Milestone

46.

What's the item labelled 'C'

a)

Task

b)

Activity

c)

Contingency

d)

Workflow

e)

Milestone

47.

What's the item labelled 'D'

a)

Task

b)

Timescale

c)

Contingency

d)

Workflow

e)

Milestone

48.

Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.

a)

Directing

b)

Organising

c)

Planning

d)

Staffing

49.

Name the function of management which involves setting objectives and developing appropriate courses of action to achieve these objectives.

a)

Directing

b)

Organising

c)

Planning

d)

Staffing

50.

Which of the following is not a benefit of planning?

a)

Planning reduces overlapping and wasteful activities

b)

Planning is a mental exercise.

c)

Planning provides directions.

d)

Planning reduces the risks of uncertainty.

51.

What is known as the primary function of management?

a)

Controlling

b)

Organising

c)

Planning

d)

Staffing

52.

What is known as the primary function of management?

a)

Controlling

b)

Organising

c)

Planning

d)

Staffing

53.

Organising an event or a seminar or a conference is a __________

a)

Single use plan

b)

Standing Plan

54.

____________is a statement of expenses, revenue and income for a specified period.

a)

Programme

b)

Budget

c)

Objective

d)

Rule

55.

A plan is framed, it is implemented and is followed by another plan on the basis of new requirements and future conditions. Which of the following best describes the above statement?

a)

Planning focuses on achieving objectives.

b)

Planning is continuous.

c)

Planning is futuristic.

d)

Planning is a mental exercise.

56.

Which of the following statements is false?

a)

Planning reduces creativity.

b)

Planning is economical.

c)

Planning focuses on achieving objectives.

d)

Planning is a mental exercise.

57.

which of following is a benefit of planning?

a)

helps in avoiding confusion and misunderstanding

b)

ensures clarity in thought and action

c)

useless and redundant activities are minimised or eliminated

d)

all of above

58.

which of the following statement is true with reference to planning?

a)

planning is pre-requisite for controlling

b)

planning does not lead to rigidity

c)

planning enables a manager to look ahead and anticipate changes

d)

planning facilitates co-ordination among departments and individuals in the organisation

59.

which of the following statement is true with reference to planning?

a)

planning is pre-requisite for controlling

b)

planning does not lead to rigidity

c)

planning enables a manager to look ahead and anticipate changes

d)

planning facilitates co-ordination among departments and individuals in the organisation

60.

it is not always true that just because a plan has worked before it will work again. identify the related limitation of planning.

a)

planning leads to rigidity

b)

planning reduces creativity

c)

planning may not work in a dynamic environment

d)

planning doesn't guarantee success

61.

These are goals, targets. aim, or condition the organization wants to achieve.

a)

Objectives

b)

Mission

c)

Vision

d)

Values

62.

These are basic guidelines for action and indicate what is permitted and what is not permitted.

a)

Program

b)

Project

c)

Policy

d)

Rules

63.

These are a series of steps that are designed to achieve a high degree of regularity in a frequently recurring event

a)

Philosophy

b)

Policy

c)

Program

d)

Procedures

64.

These are specific statements of what may or may not be done.

a)

Program

b)

Project

c)

Policy

d)

Rules

65.

It is a plan of operation expressed in financial terms.

a)

Procedures

b)

Policies

c)

Budget

d)

Values

66.

This is the smaller and separate portions of a program.

a)

Budget

b)

Rules

c)

Policy

d)

Project

67.

It is the logical and systematic approach of formulating the objectives, programs, policies, procedures, budgets, rules and regulations, and other types of plans.

a)

Planning

b)

Organizing

c)

Directing

d)

Controlling

68.

A plan developed to carry out a course of action that is not to be repeated in the future.

a)

Standing Plan

b)

Single-use Plan

c)

Strategic Plan

d)

Operational Plan

69.

It is the plan that is used where an activity occurs repeatedly

a)

Standing plan

b)

Single-use plan

c)

Strategic plan

d)

Tactical plan

70.

These are high, top, or firm-level long-range plans that set forth organizational objectives, vision and value to be achieved, as well as strategies and policies needed to reach these objectives.

a)

Standing plan

b)

Strategic plan

c)

Tactical plan

d)

Operational plan

71.

It describes the tactics the organization plans to achieve outlined in the strategic plan.

a)

Standing plan

b)

Strategic plan

c)

Tactical plan

d)

Operational plan

72.

It describes the day-to-day running of the company and charts out a roadmap to achieve the tactical plan within a realistic timeframe.

a)

Standing plan

b)

Strategic plan

c)

Tactical plan

d)

Operational plan

73.

The process of choosing the specific procedure or course of action from among several possible alternatives.

a)

Decision

b)

Decision-Making Process

c)

Uncertain Condition

d)

Risk Condition

74.

It is a choice among alternative possible courses of action

a)

Decision

b)

Decision-Making Process

c)

Decision Environments

d)

Decision Techniques

75.

Which of the following is a feature of planning:-

a)

(a) Focuses on achieving goals

b)

b) Pervasive

c)

(c) Mental exercise

d)

(d) All of the above

76.

By comparing ______ with standards manager can know whether the goals are achieved or not:-

a)

a) Risk

b)

(b) Ideas

c)

(c) Actual performance

d)

(d) Costs

77.

Planning provides direction is a--------

a)

(a) Importance of planning

b)

(b) Limitation of planning

c)

(c) Characteristics of planning

d)

(d) Method

78.

_______ are detailed statements about a project which outlines the objectives, rules, etc.

a)

(a) Budget

b)

(b) Programme

c)

(c) Single use plan

d)

(d) Policy

79.

The subordinates are given complete freedom in taking decisions is a part of-----

a)

a) Rule

b)

b) Stratergy

c)

(c) Policy

d)

(d) Procedure

80.

______ type of plan is not likely to be repeated in future:-

a)

(a) Standing plan

b)

(b) Programme

c)

(c) Single use plan

d)

(d) Method

81.

First step in planning process is to-------

a)

Setting objective

b)

Developing premises

c)

Evaluate alternative

d)

None of the above

82.

The planning function of management is conducted at which level of management?

a)

Top level

b)

Middle level

c)

Operational level

d)

None of the above

83.

It helps the manager to investigate future and make a choice amongst various alternative courses of action. Enumerate the importance of planning is mentioned here.

a)

Planning provides direction

b)

planning promotes innovative idea

c)

Planning helps in decision making

d)

planning improves efficiency

84.

The represent the end point of planning.

a)

Rules

b)

Methods

c)

Objectives

d)

Policies

85.

Rama Stationery Mart. has made a decision to make all the payments by e-transfers only. The type of plan adopted by Rama Stationery Mart is:

a)

Strategy

b)

Policy

c)

Rule

d)

Procedure

86.

By comparing ______ with standards manager can know whether the goals are achieved or not:-

a)

a) Risk

b)

(b) Ideas

c)

(c) Actual performance

d)

(d) Costs

87.

Name the following:

They are designed to keep operations running on planned and desired lines, to prevent confusion and ad-hocism and to ensure economy and efficiency.

a)

Policies

b)

Plans

c)

Methods

d)

Budget

88.

A ______ is generally prepared for one year.

a)

Method

b)

Budget

c)

Plan

d)

Procedure

89.

Name the following:

It spells out clearly the steps to be taken , resources to be used and the time period within which the task is to be completed.

a)

Rules

b)

Method

c)

Programme

d)

Plan

90.

_______ deal with specific situations.

a)

Methods

b)

Rules

c)

Plans

d)

Procedures

91.

A rule may or may not be a part of a ________.

a)

policy

b)

method

c)

plan

d)

procedure

92.

______ cope with situations involving a sequence of related actions.

a)

Methods

b)

Rules

c)

Procedures

d)

Plans

93.

“Planning is deciding in advance what to do, how to do it, where to do it and who is to do it“ this definition is given by ____________

a)

Koontz and o’ Donnell.

b)

J.P Barger

c)

Taylor

d)

Fayol

94.

Successful managers anticipate and plan for the unexpected. Dealing with uncertainty requires to have a _______________ to overcome to the unplanned. situations.

a)

Tactical plans.

b)

Plan for Contingencies and Crises.

c)

Operational plans.

d)

Budget planning

95.

_________________are major accomplishments that the company wants to achieve over a long period (say, five years).

a)

Programs

b)

SWOT

c)

Goals

d)

Objectives

96.

___________________ are shorter-term performance targets that direct the activities of the organization toward the attainment of a _________________

a)

Goal & objective

b)

Goal & policies

c)

Objectives & goal

d)

Policies & procedures

97.

Planning begins with _______________________ the process of establishing an overall course of action.

a)

Tactical plans.

b)

Operational plans.

c)

Strategic planning.

d)

Budget planning.

98.

Organizational structure made up of divisions based on product lines.

a)

Process division

b)

Customer division

c)

Geographical division

d)

Product division

99.

An arrangement of positions that is most appropriate for your company at a specific point in time

a)

Organization restructure.

b)

Job Specialization.

c)

Organization Structure

d)

Departmentalization.

100.

___________ essentially implies a process which coordinates human efforts, assembles resources and integrates both into a unified whole to be utilised for achieving specified objectives.

a)

Coordination

b)

Planning

c)

Organising

d)

Directing