WorksheetsCommunicate with confidence
Total questions: 11
Worksheet time: 33mins
"No-Show" clients can be handled with all of the following strategies EXCEPT:
Making reminder calls ahead of time
offering other available appointment times
informing client of cancellation policy
never discussing the missed appointment
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as:
Flexing
Reflecting
fixing
interacting
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Religion
politics
personal problems
hair care products
Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this situation?
Leave out steps to save time
ignore talking about the situation
discuss issue at front desk in front of others
explain what services you have time to complete
As soon as you notice a discussion is getting off-track, you should:
talk louder
remain silent
try harder to make your point
bring it back to the main issue
If a person matches their actions with their words, it is an example of:
Respect
Integrity
Etiquette
Commitment
Not making assumptions about people based on appearances reflects use of:
Respect
Integrity
Etiquette
Commitment
Paraphrasing to summarize the meaning of what has been communicated is known as:
using tact
reflective listening
using overtones
one-way communication
Persevering through difficult times is an example of:
respect
integrity
etiquette
commitment
Practicing good manners in the workplace is referred to as :
flexing
conflict resolution
reflective listening
professional etiquette
The scheduling concern of a client arriving early can be addressed by:
telling client how long before the service will begin
welcoming client with a cool dismissiveness
avoiding offering reading material
letting client get their own beverage
