NEW
Font size
WorksheetsFraud Resolution Quiz
Total questions: 15
Worksheet time: 8mins
Merchant (FEDEX) represented and the only information we can find is the Primary is the one sending the goods (with full name and address). What link/s can be obtained with this kind of transaction?
Major Link: Identification/Benefit
Singular Link: Identification/Benefit
Major Link: Merchandise Shipped
Singular Link: Merchandise/Service Received
Can we use SINGULAR LINK: IDENTIFICATION/BENEFIT: for Repre docs that States When picking up order, please provide : Email confirmation, your photo ID: Repre doc does not specifically mention that the merchant is requiring their customer to present email confirmation and photo ID.
Yes, We will use SINGULAR LINK: IDENTIFICATION/BENEFIT. This statement is considered that Merchant is requiring customer to present there IDs upon pick up
NO, We will not use SINGULAR LINK: IDENTIFICATION/BENEFIT. There should be a clear documentation that the individual was required to present their identification to receive the services
NO, We need to pend case for OCE first before using the Singular Link
If we see PIN Maintenance on its own without a card activation event, could it be a potential ATO?
Yes, If we see PIN Maintenance on its own without a card activation event, it could still be potential ATO
No, Pin Maintained will show in all request in IAED
Yes, If we see PIN Maintenance on its own without a card activation event, it is a Confirmed ATO
Transaction: LYFT Ride. The pick up address matches in SOR, however, there's no APT# in repre doc. Can we still use the Singular Link: Merchandise or Services Received to process rebill?
No, we can't use SL: Merchandise or Services Received without calling the customer for confirmation
Yes, we can use SL: Merchandise or Services Received since address match SOR
No, we can't use SL: Merchandise or Services Received if the address is incomplete. It should always be the complete address.
The TC code used in waiving CA Fees.
AG
CA
AZ
This task guides you in differentiating ATO scenarios between VCNs and tokenized transactions.
Investigate ATO
ATO criteria
Fraud Type Guide
A pending charge that has yet to be posted to an account
OTB Hold
Fraud Adjustment
Authorization
Account has been misused by a relative, caregiver, scam artist, or third party, and the victim is an elder or vulnerable
Account Takeover
Financial Exploitation
Identity Theft
A procedure in which an issuer charges all or part of a transaction amount back to the acquirer in accordance with MasterCard/VISA regulations
Chargeback
Pre-Arbitration
Claim Outcome
Process of adding transaction on an existing fraud claim
Fraud Investigation
Chargeback
Update LSRP
This was migrated to Capital One from Comenity Bank last 08/23/2021
Walmart
Williams Sonoma
Saks First
A platform that is widely used in Capital One to investigate cases and to service their customers
IRIS
Empath
Chordiant
These are pass 180 days transactions that were added to a fraud case
Aged Transactions
Fraud Transactions
ChargeOff Transactions
Transactions are processed directly between Capital One and participating merchants, not through an association like Visa or Mastercard.
Off-Us Transactions
On-Us Transactions
Tokenized Transactions
Includes Software or video game downloads, electronic tickets, and e-gift cards
Tangible Goods
Services
Digital Goods
