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WorksheetsInnovation in LEMONADE
Total questions: 10
Worksheet time: 6mins
Lemonade is working on...
Service innovation
Business model innovation
Process innovation
All answers are correct
Digital technologies are key for LEMONADE BUSINESS, particularly:
to respond quickly to customer claims
to save labor costs
to detect fraudulent claims
All answers are correct
Incumbents in insurance industry are...
other startups with worse technological capabilities
mature companies with high market share
mature companies with outstanding technological capabilities
All answers are uncorrect
The ambition of LEMONADE is to become a 'lovable brand' through
Instant and quick service
Great prices
Providing help to charities...
All answers are correct
Customer target in Lemonade are named HENRYs...
because they are large families
because they are young people earning high salaries
because they are old people with many properties
None answer is correct
About the Giveback program...
customers may recover part of the price paid if there are no claims
customers enjoy a discount in next services if there are no claims
customers may donate part of the price to charities if there are no claims
All answers are correct
About its main customers, LEMONADE is preferred by...
Millennial segment (digital experience, social impact, low prices...)
Companies (short processes and instant response)
Charities and NGOs (because they receive additional funding)
All answers are correct
About the insurtechies applied in Lemonade...
They use virtual reality to register an accident
They use chatbots and artificial intelligence to attend customers
They use blockchain to record information
All answers are true...
Regarding to strategic decisions in LEMONADE...
They are considering to grow in Europe, perhaps beginning with The Netherlands
Still they can increase their market share in USA
Using digital technologies allow them to grow easier than incumbents
All answers are correct
Among novelties in LEMONADE's business model we find...
GIVEBACK program to donate a part of the claim when there is no claims
The use of Airtificial Intelligence and chatbot to attend customer claims
Monthly payments as a flat and cheaper fee
All answers are correct
