wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

Innovation in LEMONADE

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

Lemonade is working on...

a)

Service innovation

b)

Business model innovation

c)

Process innovation

d)

All answers are correct

2.

Digital technologies are key for LEMONADE BUSINESS, particularly:

a)

to respond quickly to customer claims

b)

to save labor costs

c)

to detect fraudulent claims

d)

All answers are correct

3.

Incumbents in insurance industry are...

a)

other startups with worse technological capabilities

b)

mature companies with high market share

c)

mature companies with outstanding technological capabilities

d)

All answers are uncorrect

4.

The ambition of LEMONADE is to become a 'lovable brand' through

a)

Instant and quick service

b)

Great prices

c)

Providing help to charities...

d)

All answers are correct

5.

Customer target in Lemonade are named HENRYs...

a)

because they are large families

b)

because they are young people earning high salaries

c)

because they are old people with many properties

d)

None answer is correct

6.

About the Giveback program...

a)

customers may recover part of the price paid if there are no claims

b)

customers enjoy a discount in next services if there are no claims

c)

customers may donate part of the price to charities if there are no claims

d)

All answers are correct

7.

About its main customers, LEMONADE is preferred by...

a)

Millennial segment (digital experience, social impact, low prices...)

b)

Companies (short processes and instant response)

c)

Charities and NGOs (because they receive additional funding)

d)

All answers are correct

8.

About the insurtechies applied in Lemonade...

a)

They use virtual reality to register an accident

b)

They use chatbots and artificial intelligence to attend customers

c)

They use blockchain to record information

d)

All answers are true...

9.

Regarding to strategic decisions in LEMONADE...

a)

They are considering to grow in Europe, perhaps beginning with The Netherlands

b)

Still they can increase their market share in USA

c)

Using digital technologies allow them to grow easier than incumbents

d)

All answers are correct

10.

Among novelties in LEMONADE's business model we find...

a)

GIVEBACK program to donate a part of the claim when there is no claims

b)

The use of Airtificial Intelligence and chatbot to attend customer claims

c)

Monthly payments as a flat and cheaper fee

d)

All answers are correct