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WorksheetsBusiness of Retail - Post Test Practice C
Total questions: 35
Worksheet time: 18mins
Name
Class
Date
1.
Having attractive window displays, dramatic lighting and bright, easy-to-maneuver pathways could lead to?
a)
Increased sales
b)
Lack of inventory
c)
Difficult to execute planograms
d)
Decreased customer traffic
2.
Why should you make sure all colors, styles and sizes of shoes are represented and shelves are straightened?
a)
To discourage customers from picking through the display
b)
To decrease sales
c)
To increase sales by helping customers
d)
To encourage longer visits
3.
Which is not a function of an inventory management system?
a)
Check availability
b)
Identify customers
c)
Determine product placement
d)
Identify storage location
4.
What is the purpose of doing a store walkthrough?
a)
To get steps in
b)
To catch employees slacking
c)
To ensure operational standards
d)
To appear accessible
5.
What is the term for when a retailer runs out of an item?
a)
Safety stock
b)
Out-of-stock
c)
Back stock
d)
Excess inventory
6.
What type of fraud is returning a damaged item one already owns?
a)
Refund fraud
b)
Customer fraud
c)
Employee fraud
d)
Ecommerce fraud
7.
What is NOT a component of the marketing plan?
a)
Price
b)
Place
c)
Photo
d)
Product
8.
What should you do with a dissatisfied customer?
a)
Offer discounts
b)
Push loyalty program
c)
Use open-ended questions
d)
Explain warranties
9.
What is it called to greet customers in a cheerful way to build rapport?
a)
Listening
b)
Assessing
c)
Recommending
d)
Making a connection
10.
Customer wants a free gift from a promo they didn’t qualify for. What should you do?
a)
Insert complaint form
b)
Explain promo qualifications
c)
Apologize quickly
d)
Offer gift anyway
11.
Best way for associate to help with store promotion?
a)
Secret shop competitors
b)
Look around store for ideas
c)
Search internet
d)
Copy ads from others
12.
Customer complains about defective laptop. What should associate do?
a)
Call manager
b)
Replace immediately
c)
Ask about purchase and function
d)
Send to manufacturer
13.
Stacy wants to use a coupon on clearance. It doesn’t apply. What should associate do?
a)
Make exception
b)
Suggest future coupon
c)
Explain coupon rules
d)
Inform ineligible
14.
Lola is choosing between headphones. She leans toward one brand but isn’t sure. Best strategy?
a)
Ask her to return later
b)
Highlight warranties and return policy
c)
Mention loyalty points
d)
Give her space
15.
Best self-reflection question after helping a customer?
a)
Why did they buy?
b)
Will they need follow-up?
c)
What went well and what to improve?
d)
What else could I have offered?
16.
How should a bakery gain more loyal customers after a big event?
a)
Make posters
b)
Ask for feedback and referrals
c)
Newspaper ad
d)
Create displays
17.
Sales challenge: sell 30 planners for $5 each. Best tactic?
a)
Decorate store
b)
Ask if they need planner
c)
Offer at checkout
d)
Let them use it then return
18.
What happens to gross profit when items are marked down?
a)
Gross profit goes up
b)
Gross profit goes down
c)
Stays the same
d)
Unchanged
19.
What pricing strategy gives incentives but clears inventory?
a)
Markdown
b)
Markup
c)
Keystone pricing
d)
Flash Sale
20.
Ultra offers loyalty points for sharing email/phone. What kind of program is this?
a)
Targeted ad
b)
Digital signage
c)
Social media program
d)
Loyalty and rewards program
21.
Which retail model licenses its name to others and each location is individually owned?
a)
Independent
b)
Corporation
c)
Private company
d)
Franchise
22.
Salesperson checks iPad to see if medium shirt is in stock. What inventory type?
a)
En route
b)
On hand
c)
Being ordered
d)
In warehouse
23.
What is the process of reordering sold products?
a)
Purchasing
b)
Stocking
c)
Inventory replenishment
d)
Discounting
24.
Cosmos sells 30 socks at $7, cost $3. What is gross profit?
a)
$90
b)
$120
c)
$210
d)
$300
25.
Carla is new in department and can’t answer question about summer collection. Best way to improve?
a)
Watch seasonal arrivals
b)
Ask another associate
c)
Read promos
d)
Wait for buyer friend
26.
Trinity buys a 10-pound box of bananas for $4.00. She sells the bananas for $1.35 per pound.
What is her profit per pound?
a)
$0.40
b)
$0.95
c)
$1.00
d)
$1.35
27.
Who is considered the final user in the distribution channel?
a)
Manufacturer
b)
Wholesaler
c)
Retailer
d)
Customer
28.
A new bakery wants to sell custom cake supplies but can’t order in massive quantities. Who should they approach?
a)
Customer
b)
Retailer
c)
Wholesaler
d)
Manufacturer
29.
Why do retailers purchase from wholesalers?
a)
Wholesalers break bulk shipments
b)
Products are free
c)
Larger selection
d)
Manufacturers refuse to sell
30.
How does understanding a customer’s mindset contribute to better service?
a)
Memorize product features
b)
Fewer open-ended questions
c)
Tailor approach
d)
Faster checkout
31.
Which scenario shows personalized offerings?
a)
Offer same best-seller
b)
Suggest based on needs
c)
Repeat policy
d)
Scripted upsell
32.
Most effective way to uncover unmet customer needs?
a)
Ask open-ended questions
b)
Give brochure
c)
Repeat weekly promos
d)
Show newest products
33.
How does quality service reduce returns?
a)
Faster transactions
b)
Hide policies
c)
Informed confident buyers
d)
Managers handle all
34.
Primary goal of inventory management?
a)
Right stock amount
b)
More ads
c)
Prevent theft
d)
Hire seasonals
35.
Customer feedback says layout is poor. What to improve?
a)
POS systems
b)
Space & visual mgmt
c)
inventory Influencer
d)
marketing
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