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Worksheets

IT Operations

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Who is responsible for the development of internal applications?

a)

Systems Quality Assurance Department

b)

Network/ Technical Support Department

c)

System and Database Department

d)

Applications Development Department

2.

Which IT department deals with access-related matters?

a)

Network/ Technical Support

b)

Project Management Office

c)

IT Security Department

d)

Systems and Database Department

3.

Who is in charge of retrieving reports from the database?

a)

Systems and Database Department

b)

Systems Quality Assurance Department

c)

IT Security Department

d)

Network and Technical Support Department

4.

Confirm that the application meets the quality standards according to the requirements.

a)

Application Development Department

b)

Systems Quality Assurance Department

c)

Systems and Database Department

d)

Project Management Office

5.

Deals with issues related to internet connectivity and provides support for software and hardware installation.

a)

Project Management Office

b)

Application Development Department

c)

Network and Technical Support Department

d)

Systems and Database Department

6.

Which of the following is NOT TRUE about the Systems Quality Assurance Department?

a)

Support for In-House Application issues and inquiries

b)

Handles testing of In-House Application and Core Banking System

c)

Handles business-related processes or inquiries for SAVEPLUS, WEBLOAN, and GL.net

d)

All choices are NOT true

7.

Which of the following is TRUE about IT Security Department

a)

Creates email address for new employees

b)

Installs passbook printer

c)

Translates business specifications to technical requirements

d)

Writes user support documentation

8.

Basic Trouble Shooting Technique

a)

Always check the cables

b)

Isolate the Problem

c)

Take notes about the error message

d)

All choices are correct

9.

TRUE or FALSE

Network and Technical Support handles development of In-House applications

a)

TRUE

b)

FALSE

10.

TRUE or FALSE

Project Management Office manages resource allocation of Information Technology Division

a)

TRUE

b)

FALSE