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WorksheetsCalm before the storm
Total questions: 10
Worksheet time: 6mins
What is the name of the resource that you look up information in?
Knowledge is Power
Knowledge Base
Knowledge Center
Knowledge is Forever
Once you get on the phone tomorrow, you will be able to service
All policies that we offer
Only Billing
Billing, Auto in 48 states, Renters & PLP
Nothing, I will transfer all my calls
What does LM call it when you offer another line of business?
Offering a lead
Offering your friendship
Holding the customer ransom
Retention
If you can't find the answer you are looking for in Knowledge Center, who are you going to ask for help during Service Academy?
Your best friend
A peer in your class
A coach
Call into a psychic hotline
What do you click to start an endorsement from the customer view screen?
The customer's name
The 'yes' under the change policy column
The link to CBS
What does bodily injury pay out for on an auto policy?
Your medical expenses
Medical expenses of the injured party and litigation fees
To fix the other person's vehicle
To fix your car
What does collision coverage pay for?
Your medical expenses
To fix what you hit
To fix your vehicle
The injured parties medical expenses
What is a deductible?
The customers out of pocket expense before the insurance kicks in
The amount the insurance company will pay out
True or false: You can handle MA auto calls
True
False
This is another name for a roadmap of how the call is going to go
Picking up the call
Framing the call
Picturing the call
Hoola-hooping the call
