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WorksheetsSkills Refresh Spring 22
Total questions: 10
Worksheet time: 8mins
What time is the Visitor Center open on the weekends?
Most Saturdays 11am-3pm
Most Saturdays and Sundays 11am-3pm
The VC is only open 11am-3pm on special event weekends (Open House/ASD)
The VC is not open on the weekends.
A visitor comes up to the front desk and hands you a Going Garnet postcard. What should you do?
(a)
Scenario: After you explain that tours are full, the caller asks "Can I come and just jump on a tour group?" How should you respond?
"Definitely, come on down!"
"No, that's illegal."
"The safety of our visitors is of upmost importance, so unfortunately we cannot exceed capacity."
"Would you like to visit on another day when there is more availability?"
Scenario: A caller says "I need to reschedule my tour for another day. Can you help me with that?" What should your next steps be?
Cancel their tour in Slate
Check to make sure there is room on the new tour
Register them in the new tour's Select Your Visit Activities
Tell them to cancel it themselves
Scenario: A visitor wants to meet with an Admissions Representative. What should you tell them to do first?
They should scan the QR code and sign up for an appointment.
Send them upstairs (explain where to go).
Ensure they are able to find someone.
Tell them no one is available.
You say the following to a caller: "We have a lot of Academic Information Sessions available for you to register for. You can view the whole list (a) "
Who can request a 1:1 academic appointment? How does that process work?
Prospective HS Juniors
Prospective HS Seniors
Prospective Transfer Students
High School Counselors
Can a student register for a weekday General Campus Tour and a special event tour (Admitted Students Day or Open House)?
Yes
No
Maybe
In what situation would the Landline phone ring?
(a)
When registering a student over the phone, you can save time by...
Making up their information.
Taking their information over the phone.
Typing their name in the registrant search bar.
Entering your own information.
