WorksheetsNuggets
Total questions: 4
Worksheet time: 40secs
I got a bill from Origin but I haven't got any delivery from you guys.
What K-hub article will you follow?
Check Account Balance
Exchange Delivery Enquiry
Invoice inquiry/dispute
I give up.
i don't know why our account was not cancelled, but the point is we shouldn't pay for something that we don't have. My husband paid that rental fee in error because we are no longer with you guys for a year now. We don't have the bottles. Elgas took it when we switch with them Nov 2020.
What will do in this scenario?
Raise a credit for the facility fee.
Explain that facility fee will apply even if there's no order made as long as the account is active.
Escalate to TL
Look, I know $42.00 is a small amount for you but it is not right to charge money for something that we didn't get. You're charging over a very silly technicality.
Raise credit for the facility fee.
Empathize with customer and seek TL approval if credit may be permitted.
Empathize with customer and advise we will log their complaint.
TRUE or FALSE
A facility fee credit is applicable if the customer paid the ff invoice within one month of switching providers.
True
False
