WorksheetsTHM 103 Unit 2 Quiz
Total questions: 20
Worksheet time: 10mins
All of the following influences an organization chart EXCEPT
Internal Customers
Hotels' Objectives
Business Cycle
Customer Demands
This relates to the number of subordinates reporting to a supervisor.
Specialization
Departmentalization
Span of Control
Coordination of Authority
Refers to activities that can be performed with little interaction between individuals or groups
Pooled Interdependence
Chronological Interdependence
Sequential Interdependence
Reciprocal Interdependence
__________ occurs when the input of one unit is the output of another and vice versa
Pooled Interdependence
Chronological Interdependence
Sequential Interdependence
Reciprocal Interdependence
Static Principles: everyone in an organization should have a superior to whom he or she is responsible
Organization Design
Unity of Command
Chain of Command
Delegation
Static Principles: This principle states that each employee is responsible to one and only one superior
Organization Design
Chain of Command
Delegation
Unity of Command
This department has the vast majority of high face-to-face contact with the guest
Food and Beverage
Rooms Division
Front Office
Housekeeping
Ensures all parts of the hotel is clean and maintained up to standards
Food and Beverage
Rooms Division
Front Office
Housekeeping
Managing a crisis is part of ___________ in the food and beverage division
Managing Operations
Managing People
Managing the Business
Personal and Professional Skills
Interpersonal skills are a part of __________ for an F&B Manager
Managing Operations
Managing People
Managing the Business
Personal and Professional Skills
This section is concerned with overseeing the dining area of any restaurant/hotel.
Rooms Division
Front Office
Front of the House
Back of the House
This comes from good recruitment, high quality support and training of internal customers
Employee Satisfaction
Added Value
Customer Satisfaction
Customer Loyalty
__________ is a result when customers are happy with the product/service
Employee Satisfaction
Added Value
Customer Satisfaction
Profit and Growth
He described marketing as a social process
Heskett
Sasser
Schlesinger
Kotler
This marketing orientation is done when there is already a demand for the product
Sales Orientation
Product Orientation
This marketing orientation is done when demand has to created for the product
Sales Orientation
Product Orientation
HACCP stands for?
(a)
True or false: Accounting in the Food and Beverage Division can also mean Food Inventory
True
False
The industry has very low regulation and standards when it comes to the equipment and dining area
False
True
BONUS QUESTION: What does the fox say?
Moo
Ring-ding-ding-ding-dingeringeding!
Woof
Meow
