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THM 103 Unit 2 Quiz

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

All of the following influences an organization chart EXCEPT

a)

Internal Customers

b)

Hotels' Objectives

c)

Business Cycle

d)

Customer Demands

2.

This relates to the number of subordinates reporting to a supervisor.

a)

Specialization

b)

Departmentalization

c)

Span of Control

d)

Coordination of Authority

3.

Refers to activities that can be performed with little interaction between individuals or groups

a)

Pooled Interdependence

b)

Chronological Interdependence

c)

Sequential Interdependence

d)

Reciprocal Interdependence

4.

__________ occurs when the input of one unit is the output of another and vice versa

a)

Pooled Interdependence

b)

Chronological Interdependence

c)

Sequential Interdependence

d)

Reciprocal Interdependence

5.

Static Principles: everyone in an organization should have a superior to whom he or she is responsible

a)

Organization Design

b)

Unity of Command

c)

Chain of Command

d)

Delegation

6.

Static Principles: This principle states that each employee is responsible to one and only one superior

a)

Organization Design

b)

Chain of Command

c)

Delegation

d)

Unity of Command

7.

This department has the vast majority of high face-to-face contact with the guest

a)

Food and Beverage

b)

Rooms Division

c)

Front Office

d)

Housekeeping

8.

Ensures all parts of the hotel is clean and maintained up to standards

a)

Food and Beverage

b)

Rooms Division

c)

Front Office

d)

Housekeeping

9.

Managing a crisis is part of ___________ in the food and beverage division

a)

Managing Operations

b)

Managing People

c)

Managing the Business

d)

Personal and Professional Skills

10.

Interpersonal skills are a part of __________ for an F&B Manager

a)

Managing Operations

b)

Managing People

c)

Managing the Business

d)

Personal and Professional Skills

11.

This section is concerned with overseeing the dining area of any restaurant/hotel.

a)

Rooms Division

b)

Front Office

c)

Front of the House

d)

Back of the House

12.

This comes from good recruitment, high quality support and training of internal customers

a)

Employee Satisfaction

b)

Added Value

c)

Customer Satisfaction

d)

Customer Loyalty

13.

__________ is a result when customers are happy with the product/service

a)

Employee Satisfaction

b)

Added Value

c)

Customer Satisfaction

d)

Profit and Growth

14.

He described marketing as a social process

a)

Heskett

b)

Sasser

c)

Schlesinger

d)

Kotler

15.

This marketing orientation is done when there is already a demand for the product

a)

Sales Orientation

b)

Product Orientation

16.

This marketing orientation is done when demand has to created for the product

a)

Sales Orientation

b)

Product Orientation

17.

HACCP stands for?

(a)  

18.

True or false: Accounting in the Food and Beverage Division can also mean Food Inventory

a)

True

b)

False

19.

The industry has very low regulation and standards when it comes to the equipment and dining area

a)

False

b)

True

20.

BONUS QUESTION: What does the fox say?

a)

Moo

b)

Ring-ding-ding-ding-dingeringeding!

c)

Woof

d)

Meow