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WorksheetsShip Knowledge and Vocabulary
Total questions: 20
Worksheet time: 8mins
A portable walkway used for guests, and crew to enter or leave the
ship ...
A ship bridge
A gangway
An I-95
The Marshaling Area
What is the meaning of bow?
Front of the ship
Back of the ship
Sign off
The middle of the ship
What is the marshaling area on the ship?
Where the ships dock
Place for marching
The kitchen onboard
Loading area
The kitchen onboard the ship is ...
Hot Line.
Cold pantry.
Kitchenette.
Galley.
How do you call floor on a ship?
(a)
Port Side of the ship is
Right Side.
Forward.
Left side.
Bridge
You must carry your name tag at all time even when you are off duty.
True
False
When we are off duty, should be carried our ID ....
In our pocket.
Be need to wear our name tag.
In a visible place.
In our cabin.
Your cabins its individual.
True
False
If you feel sick and need to go to the medical facility, you ....
Go straight to the medical facility.
You called the medical Facility,
You informed your supervisor you need to the medical facility.
You wait for another day if you feel better.
Dining area from employees and/or staff
(a)
As a crew member, you will be part of the guest boat drill every embarkation time..
True
False
A tender boat is a lifeboat...
True
False
What is the meaning of getting a warning onboard?
An advice
Verbal coaching
Disciplinary Action
A call of attention
Do you have to stay onboard if I you have port manning?
Yes.
No.
I can switch with someone else.
There is a crew boat drill every month.
True
False
Body language is communicating effectively therefore you need to pay attention to ...
Expression, Actions, Appearance, and posture.
Expressions, Manners, Eye Contact, and posture.
Non-verbal manners, Actions, Eye Contact, and smile.
Expressions and posture.
The saying "The first impression last" refers to...
Your language
Your uniform
Name tag
Body Language
Which ones are not part of the seven service guidelines ...
Call the guest by their name
Make an eye contact and smile
Served kids, ladies, and elderly guests first.
Display appropriate body language at all times
The Human Element of Service ...
Value me and let me know that you think I’m important.
Courstesy.
Greet me and make me feel comfortable.
Elegant.
