WorksheetsUnit 202
Total questions: 13
Worksheet time: 8mins
The provision of information, instruction, training and supervision is an employer responsibility under what piece of legislation?
Working Time Directive
Health and Safety at Work Act
Equality Act
Customer Service Charter
Which of the following is not an example of social or digital media?
Linkedon
What LCC policy states how you should dress in the workplace?
Equality & Inclusion Policy
Customer Service Charter
Code of Conduct
Working Time Directive
Which of these pieces of information do you need to keep confidential?
Vulnerable service user Addresses
Customer dates of birth
Your log on details
Building opening hours
MFD is a piece of equipment that can effectively meet customer needs, what does MFD stand for?
Multi Feature Device
Multi Function Dock
Management Facility Device
Multi Function Device
You can use social media at work for personal use provided that?
It does not impact on their job
You do not list LCC as your employer
You follow the LCC information security policy
It does not interfere with other work colleagues doing their job
What year was the Health & Safety at Work Act introduced?
(a)
The LCC Customer Service Charter says we will aim to answer customer telephone calls in an average of how many seconds?
10
30
25
15
What must an employee do if they identify an unsafe condition, hazard or risk within the workplace?
Notify whoever is responsible for health and safety in that working environment
Let someone else deal with it
Tell a colleague
Tell your manager
The franking machine is a what that meets the needs of LCC customers
(a)
LCC's Social Media Policy has what title?
Social Media and Mobile Devices in Employment Policy
Digital Media Usage Policy
Social Media Acceptable Use Policy
Social and Digital Media Policy
Which of the following policies/legislation links to a British Value?
General Data Protection Act
Working Time Directive
The Equality Act
Freedom of Information Act
Which of the following data held by LCC does not need to be kept confidential?
National Insurance Numbers
LCC Councilor Names
Bank Account Details
Disciplinary Records
