WorksheetsGBG Week 2 Assessment Review
Total questions: 15
Worksheet time: 22mins
You are working with an unmanaged advertiser to address a possible hacked user account. Is it possible to submit an escalation for them?
YES
NO
If a Managed client wants their Page removed from an owning Business Manager they do not have a role in, which escalation process can we follow?
BM Admin dispute
Hacked Pages
Disputed Page Admin Release
Page Admin dispute
The advertisers contact you because they were blocked from using a feature. We cannot escalate the issue EXCEPT when:
Feature block's expiration date was extended
Feature block is running past the lift date
Feature block is to expire on a specific date
Feature Limit: page_name_change or Feature Limit: page_merge
How would you explain a feature block to an advertiser?
How can an advertiser report a Page content?
Walk advertiser through how to remove page related contact using the admin options on their page.
Ask the advertiser to report any potential spam they see on the platform. Utilize the Common Response titled: Pages – Report Content.
Work with the advertiser to identify content in question and escalate the request to Policy team.
Investigate user who posted content by using the BID tool and use the information to escalate to Risk team.
A (a) edit is when you pause your ad set or make a change to optimization event, audience or creative. Changes to bid strategy or budget may also be significant, but it depends on the magnitude of the change.
Lucy's Business Manager was created 5 days ago and she would like to create additional Ad Accounts, however, the creation limit is currently set to 1. What would you advise Lucy?
Steph needs help with a feature limit (Inviting users to Like a Page) on her Page. Based on the screenshot of the restriction it is already past the lift date. Upon checking UBD, the Page is Banhammered. What will be the best advice you can give Steph?
Offer to submit an escalation to the Internal Team for the feature limit since it's past the lift date.
Advise to submit an appeal for the banhammer Page status and wait for the Page banhammer appeal result first before escalating for other limits.
Advise to click on the "Disagree with decision" button on the Page restriction notice to file an appeal for the feature limit.
Advise to just wait since the feature limit will roll off in 14 days.
Imran contacted us via email and is asking for help with converting to the new Page experience. How are we going to help Imran with his request?
Educate that the new Page experience is not available for all Pages yet. Provide the steps how to switch to the new Page experience to check if it is available.
Educate that the new Page experience is not available for all Pages yet. Close the case as Done – Not Supported.
Guide client on how to create a new Facebook Page
Ask the client on how to create an Ad Account
Pixel error shows 'Invalid Pixel ID'. What could be the reason behind this?
Advertiser might be using a Pixel ID of another ad account.
It is likely that Pixel does not exist.
Invalid audience targeting set up
It's a possible bug
A client chatted in saying that their ad (shown here) was disapproved. Which ad policy could you refer your advertiser to for more information about this?
Which KB Article do we consult if an advertiser reports an issue about their political ads not delivering even if they already are authorized to run them?
Ad Policy: Appeal: Political Ad Disapproval
Delivery Products and UI: Ad Limits Warning
Ads Units: Ad Delivery: Delivery Invalidations
Pacing and Spending: Learning Limited Delivery Status
Karina is responding to comments to her Page with the same copy and paste response to reply to questions about the price of her products. Then, suddenly, it seems that she can't reply to any comments in her Page at all. What could be causing this?
Karina needs to ask Giselle's help and restart her device
It's a bug and we have to escalate this concern to the BPS
Karina's account has been feature blocked due to commenting the same text quickly in a short amount of time
It's Karina's browser cache and cookies that's causing this. Ask her to clear it
You should be able to see sum results in Ads Manager for viewing campaigns with different types of results(e.g. Link Clicks + Event Responses)
TRUE
FALSE
How small or big your budget is wouldn't affect how long your ads stay in the Learning Phase
TRUE
FALSE
