An DCR Calculation Example is pictured here. What does the first number represent?

Cases where a delivery is NOT successful, which count against DCR,

include which of the following:

Which of the following would NOT be considered a valid DCR Exemption?

Packages from dropped routes are counted against DCR for

both DAs and DSPs.

DSPs and DAs who earn a 'Fantastic' for DCR typically

achieve a DCR of greater than __%.

This metric measures the Delivered-Not-Received (DNR) rate that is adjusted for crime,

based on a DSPs specific delivery areas (RGUs) for the week.

DNRs represent actual _________ that contacted Amazon indicating

they did not get their package.

DSPs who earn 'Fantastic' for DAR typically achieve a DAR of __ or higher.

DNRs are only included for packages marked as delivered __ days or less from

when the customer called in to report the missing package.

DCR and DAR each account for __% of the Scorecard weight.

This metric is based on the number of usable PODs taken,

divided by the total POD opportunities.

Poor quality photos and photos where the customer cannot tell where the

package is located are ________.

PODs are prompted for ALL unattended deliveries.

DSPs and DAs who earn 'Fantastic' for POD Compliance typically achieve __% or better.

This metric is defined as the the share of deliveries where the driver attempted to

call or text the customer through the Amazon Delivery App, divided by the count of

deliveries where the driver issues with delivering the package.

Contact Compliance is only taken into account when the driver experiences which

of the following delivery issues:

Regarding Contact Compliance: A driver will receive credit for contact if they want

to use their own device to call/text the customer.

This metric is measured by the share of packages which were marked from the

Amazon Delivery App, divided by the total amount of deliveries dispatched to the DA.

DSPs and DAs who earn 'Fantastic' for Scan Compliance typically receive __%.

This metric is calculated by dividing the number of routes without anomalies

by the total number of routes delivered by the DSP for the week.

The Attended Delivery Accuracy (ADA) metric is only available at the DSP level.

This portion of the Scorecard is the average of the POD Compliance Score, Contact Compliance Score, Scan Compliance Score, and Attended Delivery Accuracy Score.

The Standard Work Compliance (SWC) accounts for __% of the Scorecard weight.