WorksheetsHospitality Practices Safety
Total questions: 20
Worksheet time: 11mins
What is Hospitality?
a generous and friendly treatment of visitors and guests or hospitable treatment
the friendly and generous reception and entertainment of guests, visitors or patients
A the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests, visitors, or strangers.
The provision of generous and friendly treatment when receiving care in a Hospital setting
What are the FOUR sectors of the Hospitality Industry?
Food
Beverages
Travel
Entertainment
Food and Beverages
Transportation
Travel
Accommodation
Travel and Tourism
Food and Beverages
Lodging/ Accommodation
Recreation/ Entertainment
Travel and Tourism
Theme Parks
Accommodation
Entertainment
Which of the following is NOT a service in the Hospitality Industry?
Hotel Accommodation
Flight
Restaurants
Retail
Which sector of the Hospitality Industry is pictured here?
Entertainment
Food and Beverage
Lodging
Travel
When a guest at a restaurant asks for a recommendation, employees should:
Recommend the option that is most expensive
Avoid making any recommendations in case you disappoint the customer
Ask the manager or supervisor to help
Find out the sorts of things the customer is interested in and recommend accordingly
A customer who suffers from Coeliac disease asks for a recommendation from the menu. Which of the following meals would be most appropriate to offer?
Which of the following personality traits are appropriate for a Hospitality Worker (Choose ALL responses that are appropriate here - may be more than one)!
Patient
Short-tempered
Nervous
Good humoured
Which of the following pictures are examples of 'front-of-house' workers in the Hospitality Industry (there may be more than ONE so choose ALL that apply)
Which of the following are examples of 'back of house' staff in a restaurant (HINT: there's more than one correct answer here - choose ALL that apply)
What does the acronym WHS stand for?
Workforce Health and Safety
Workplace Health and Safety
Workplace Health Standards
Workforce Health Standards
What is the BEST definition of the word, 'hazard' from those listed below?
A potential source of harm or adverse health effect on a person or persons
The potential risk of having an accident
The risk of having an accident and it resulting in some form of injury
The risk of getting injured or becoming ill whilst at work
Which of the following are pictures of potential hazards in the Hospitality Industry (there may be more than one so choose ALL that apply)
What type of injury is pictured here?
Burn
Cut
Contamination of food
Slip
What is the most likely risk of injury to occur in this picture?
Slipping hazard
Straining hazard
Tripping hazard
Falling hazard
What's the name of this common PPE used in the Hospitality Industry?
Apron
Mask
Hair cap
Hair net
Which of the following shoes would be best when working in a commercial kitchen?
What could happen if things weren't cleaned up immediately in this scenario?
Someone could slip
Someone could trip
Someone might get electrocuted
It could cause a fire
What's the potential hazard shown in this image?
Burnt toast
Trip
Electrocution
Fire
What type of hazard does this picture pose?
Slip
Trip
Burn
Strain
What would you do if you saw this in the kitchen?
Pour water on it immediately
Call 911
Lift the pan and take it to the sink to try and extinguish the flames with water
Put a fire blanket on it
