Used when a Confirmation Letter for a Debit Card if requested.

Used to send a payoff quote letter that specifies the amount needed to be paid to close out loan.

Used when the account holder requests a copy of the title.

Used to cancel ALP enrollment. Will cancel draft if outside of 3 business days.

Used for refunding customer's posted payments.

Used to submit a verbal due date change request.

Used to submit a Service Complaint, LOB Complaint, or an Executive Office Complaint.

Used when the account holder requests original loan contract documents.

Used when an account holder requests correction of a minor error and the error does not extend to the title or contract.

Used to send customer a duplicate Welcome Packet.

Used to submit an approval request for Overpayment Amounts of $1000 or more.

Used to change the ALP draft amount. Must be greater than or equal to regular payment amount. Will change draft if ourside of 3 business days.

Used to document first notice of deceased customer with or without transferring to Beneficiary Support.

Used for refunding customer's posted payments.

We could submit Verbal due date change request if we are speaking with the Account Holder.

DirectDebit is automatically emailed, this cannot be requested in another method.

Authorized third party could request for Duplicate statement.

We could submit Payment Refunds workflow request if Account Holder requested to refund the debit card transaction.

Debit Card Confirmation Letter can be sent by mail, fax, or email per request by account holder, third party payer or verified team member.