WorksheetsPlanning & Leadership
Total questions: 6
Worksheet time: 3mins
What is Global KPI for FL advisor?
Grade of Service, Abandoned Call Rate & Upselling
Grade of Service, Trace Resolution Rate & Upselling
Grade of Service, Average Sales Lead per Staff & Abandoned Call Rate
Grade of Service, Abandoned Call Rate & Average Sales Lead per Staff
Overflowing call to backline and KAD is scheduled to cater peak interval and it will be communicated in advance.
True
False
Below is the evidence of communication:
1. Team Meeting
2. Coaching
3. Performance Dialogue
4. Berita Terkini
True
False
Why the allocation to apply AL in 2nd Quarter is higher than 4th Quarter?
2nd Quarter = Low peak season
4th Quarter = High peak season
2nd Quarter = High peak season
4th Quarter = Low peak season
What is the 2022 Annual Sales Lead Target?
4
6
5
5.6
What is the QM passing mark?
