Font size
WorksheetsF5-T2-22-CONSUMER PROTECTION/BEHAVIOUR
Total questions: 15
Worksheet time: 10mins
Which stage of the Product Life Cycle has rapid sales?
introduction
maturity
decline
growth
Select all the aspects or activities of promotion :
(More than 1 option can be selected)
advertising
personal selling
public relations
sales promotions
Which is an example of Public Relations or publicity?
A news release about interesting activities of the firm
A television advertisement
A door to door salesman
Discounts and special offers
Promotion of a product can include all of the following except:
advertising a new product
offering coupons to encourage increased sales
personal selling by using sales representatives
redesigning a product to make it look more modern
Which of the following is NOT an example of public relations?
sponsoring of a football team
donations by the firm to charity
advertising the product on national radio
letting a newspaper journalist write an article about the firm's activities
Which of these consumer organizations test and inspect materials from products to ensure they are appropriate for sale?
The Bureau of Standards
The Consumer Affairs Division
The Ombudsman
The Government
Select all the factors which influence or affect consumer behavior
Price of the product
The location of the competition
Individual likes, dislikes or taste
Price of substitute products
Which of the following are reasons for consumer protection?
( More than 1 option can be selected)
False advertising by firms
Provision of good quality products by firms
Reasonable prices are set by firms
Poor quality imitation or copy cat products are produced by firms
Consumer protection can be in the form of laws created by the government
True
False
This government agency is established to give assistance to persons who believe they have suffered injustice at the hands of public officers employed by government agencies and departments.
The Bureau of Standards
After sales service
Consumer Affairs Division
The Ombudsman
The government has consumer protection agencies e.g. the Consumer Affairs Division that are responsible for:
(More than 1 option can be selected)
Monitoring business activities to identify issues affecting consumers
Advising consumers of their rights and responsibilities
Forcing businesses to set low proces
Receiving and investigating consumer complaints
Which is a right of consumers?
The right to low prices regardless of the type of product
The right to always be right
The right to redress
The right to not be educated about products
Products that can be used instead of another product (e.g. margarine can be used instead of butter), are called
Substitute products
Complement products
Fake products
None of these
Products that are linked to each other in that the use of one leads to the use of another (e.g. cars and gas), are called:
Substitute products
Complement products
Linked products
Fake products
